AAA Chandler Branch - Chandler, Arizona

Shelly-Ann D.

Honestly couldn’t have more nice things to say about this location! My husband and I needed our international driving permits for our upcoming trip to Japan and Thailand and this location was absolutely wonderful. Everyone who helped us was so pleasant. They even took our passport sized photos, it’s only $9/ per member.

I also happened to have a document on me that I needed notarized and they were able to do it for free! All of these years as AAA members and so happy that our first in person time at a branch was a great experience.

D C.

My relationship started out very positive with an in person visit, quotes and management with a knowledgeable, personable agent named Kari..I would have gladly given a 5.Star rating to this relationship and service.
Sadly this rep left after a couple of years and my experience with AAA went downhill, drastically.
Not just once, but twice, when trying to activate insurance on a vehicle that I was not driving in storage errors were made my distracted and what seemed to be untrained employees. Sometimes work at home employees are productive, other times, as I witnessed, the distractions and lack of accountability leave much to be desired.
After a pretty much frivolous attempt for someone that said my parked car with automatic transmission rolled in to their car (and their damage had already been semi repaired and painted over) I called both the police and AAA. The rep on the phone claimed I had no insurance on said vehicle putting me into a franic. After a lengthy waste of time phone call I asked for a supervisor and again gave the time and date a few months earlier when I had indeed asked for coverage. A review from supervisors of taped call did prove I had made the change but the rep only charged me for the upgraded coverage (from storage status).
I fought, with great detail using pics and videos of the alleged damage and for months was given run around by AAA claims. After hours of accumulated time I asked for a claims supervisor who reviewed my file and said they agreed that the damage allegedly done by my car and said they would close the claim.
I thought they had.
Fast forward to a huge insurance increase and a visit to the office. Explained the insurance coverage issue has happened to me that time and again on another time more recently and that I wanted and in office rep.
Was told an agent in the office could not be assigned as my original contact, Kari, had left (a few years earlier).
An in office person did help me without distraction of dogs barking, buzzing of machine cycles etc but dumped on me my claim (that I was told was dropped) was the reason for the increase in premiums.
I thought about this a while and a couple weeks later began shopping for insurance.
Was told of the claim against me but that it was labeled something similar to a no fault.
I don't think a claim should be paid out when a customer is refuting the charge and has detailed measurements with tape measure, vehicle lined up, and pics of the alleged damage already painted over at that moment.
Again five star over years went to zero but I have to give AAA a one star, underserved, to post this review.
Calling in for service was cumbersome as their system some how always had be in the wrong AAA zone, apparently by my cell phone area code.
I warn potential customers to avoid AAA unless you have a reliable, undistracted, trained in office representative.
I don't plan to return to AAA, and again caution anyone from doing business with an unknown over their phone network and what I found as shabby at home staff. Too many oops and mistakes from AAA phone reps

Caroline S.

I came in for an international driving permit from the moment I walked through the door everyone was super inviting. Dana was an absolute joy to work with! Thank you for a fabulous experience totally made my Monday!

jim G.

This is not the same friendly AAA of 10 yrs ago. These guys are a scam we have had an extended tow membership the last two years for $166.00 per year. Ever since we joined we have been getting mail and email every day to sign up for life insurance, auto insurance, bundled insurance. Today was the first time i needed to use one of my membership tows for a three mile tow. The person i talked with was codenscending and rude. When i told them it was a motorcycle they said they only tow passanger vehicles and would not tow my motorcycle, i told them it has a passenger seat and they laughed and said that doesn't count. These guys are really terrible, if i had been on an interstate hwy when i had the break down and needed to be towed i would be screwed. When I tried upgrade the towing ($17.00 add on) to include my motorcycle they said no because i was secondary on the membership not primary. These guys dont care they seemed to enjoy denying me service, CANCELLED!

Shirley G.

Yesterday I was driving home and my tire light came on. I headed home and called AAA. The website was a little iffy but I got to the main portion of it and entered all of my information. Within half an hour James was at my driveway. He checked all the tires told me I didn't have a flat tire all the tires were about 10 lb low so he filled them up. I thanked him and he made my day. Thank you James.

Ralph C.

Great service. Person helping was Rick Wright. Extremly helpful and a great person to book any of your travel needs

ThreeMallards

Always get good advice from these folks. Not only travel plans,cruises, and insurance, but tips on how to save money and hassle.
We used their car-buying service, which was free, and got an amazing deal on a used car that they found according to our specifications. Price was better than if we went to the dealership.
The car dealers have to live, but they are experts in selling up, and we buy a car every ten years. We have no way to know what's needed or just fluff. This way we tell AAA what we want, give a price range, and the car we want appears at the store for the price we agreed to. Easy peasy!
They also get tickets for Disney parks and universal parks at a big discount.
Recommended

Colin M.

Getting an International Driver's permit took less than 20 minutes. Super easy, friendly, and affordable.