MidFirst Bank - Surprise, Arizona

Renee M.

Fabulous personalized service. Holly set up our accounts and safe deposit box and was able to answer all of our questions, concerns and requests. They were quick to respond to our needs when our debit card had fraudulent charges. Randall has also been helpful, and the teller staff always greet us with a friendly hello.

Frank E.

Nothing but problems from the start. Closing my accounts was the easiest thing to do.
Question the vague/bogus 5 star reviews.

Opening an account took over two and a half hours with so many mistakes happening by the system and staff.

It was a whole ordeal of a process trying to set up a credit card even with a very good credit score. They had pulled up a weird credit report with undoubtedly incorrect information, which caused me to run several credit reports myself to verify.

I had to call and visit the location several times to get any updates on what is happening with my money.

I would not have gotten the $200 promo for opening the checking account if I didn’t remind them once again.

There was a lot of “checking with the back” to get anything right.

The online banking both on the mobile app and website was just so broken for a large bank like MidFirst.

The app features are very limited on what you can do, Face ID was broken for a while, it wouldn’t let me send the verification code to my own phone number for some reason, there’s no balance listed after each transaction, no option to transfer funds besides using Zelle, as well as zero communication as to why something went wrong.

I guess online banking is secure because it wouldn’t let anyone else, including the account owner, do anything but funnel money in.

Certainly puts “mid” in MidFirst.
The HYSA rate was ok though.

BRIAN M.

MidFirst bank is an Outstanding bank. I’ve been with them for more then a decade. The staff is above and beyond expectations . Best bank. Reems and Waddell branch in Surprise is the best.

Dick P.

Branch on Waddell and Reems. I have never dealt with more friendly and helpful people. Whenever i walk in, someone always says hello. They couldn't be more helpful. They have taken care of all my banking concerns. They deserve 10 stars. And, they have good coffee

Coach B. R.

The location on Waddell and Reems is the best location in the state. The Managers,Bankers and Tellers are fantastic. All you need to do is walk in and you will immediately know you in the midst of excellence. They are the best!!!

Ajla M.

I enjoyed coming to this bank until I went to open an IRA CD, Holly stated she couldn't do it and I needed to wait to meet with a retirement specialist. That appointment wouldn't be available for another two weeks when I waited a week already for the original appointment, headed over to the cotton location and it was taken care of sameday. From information provided to me from a friend in the banking world it seemed like Holly wanted a kick back on the transaction instead of assisting a customer. If it wasn't for the cotton location this bank would of lost me as a customer.

James S.

I am very pleased with this bank so far exceptional customer service from the banker

Lillian P.

Greatest bank around. If you want to call your bank and immediately speak to a person instead of press 1 bank with Midfirst, they are the best.