North Jersey Federal Credit Union - Elmwood Park, New Jersey

Teachr K.

EDIT[8/6]: all locations were closed today due to "Associate Appreciation Day"...gee, would have been nice to INFORM YOUR CUSTOMERS before I made an unnecessary 30-minute round trip to a closed office! 😡
They've made some changes - a valid form of ID is now required. And, they finally reopened the drive-thru window! However, just walk in - their drive-thru is HORRENDOUS! I've been a customer for 24 years and I still have to pay a fee to get my balance over the phone...that's ridiculous! That's a service, not extortion.

Keven T.

The Branch in Elmwood Park (444 Mila Blvd) Staff is phenomenal. Fast, Efficient, Friendly, every time I go No matter if Chelsey, Noemi, Malaysia they are all very helpful and have the most up beat spirit no matter how many questions I ask. I know it's not just with me as I have come in on multiple occasions and observed them assist other customers and it was nothing short of Amazing

If any are up for a raise or promotion they have for sure earned it

KEVIN M.

The experience I have received is unacceptable! I came to this credit union per my colleagues telling me they are a great credit union. I have been with them for 2 +yrs. I wanted a credit card from this organization. My credit is very high. I have alot of funds within their bank. The person involved in Elmwood Park told me they needed more information for my application. They explain to me that they needed more information. I came into their bank and waited for an hour to drop off paperwork since they didn't get my pertinent information through their website. I then waited a couple days to find out my application. The lady allegedly explain to me that she never received the paperwork? We went over this information and she asked me question on answers letter by letter because apparently she does not type well. I told her I hand delivered documents to your organization and you lost my extremely pertinent information ( license, ss, pay stub. I was furious. where is my information! The tellers a young lady and young male were very nice as we talk for an hour for me to drop off the documentation. I also explain to her who she was with male and female and the other lady with a gentleman. I was then told later that my application was denied. Mind you I have over a 700 credit score, no late payments per the trans union! This is the creditor they use on a person's itemized checking and saving account. So I am big on customer satisfaction, and since they are not interested in my business, I have gone their each day to take all my money out! I have never seen the manager since I've been going there physically and the ladies who sit by their desk are not interest in me since I am a number to them or as they say, they are just the middle person and have no say. I would not use this organization due to losing of my very important documents hand delivered and not ever a phone call back from management. I'll go a step further, when talking to their person on the 973 or 833 number those individuals were rude and ignorant. The young man told me "if you don't like our organization you are welcome to find another bank per out recorded conversation from their organization"!

Justin F.

Place is worse and worse everytime I bank here… time to take my money somewhere else…. They don’t even have a bathroom for customers to
Use in the Elmwood Park location…. This is 2024!

The B. J.

Very pleased with NJFCU especially the Elmwood Park location. The employees here are helpful and friendly. I’ve been banking with NJFCU for a while now but this location is fairly new to me. At a recent visit to this location, although the wait was a little extensive, the rep Katia was super friendly and attentive to my concerns when she assisted me. I witnessed her greet every customer that entered and she knew quite a few of the members by name. I had one concern about the lighting in the parking lot, emphasis on the had, but that has already been addressed and the hours could be better but they all have families too so I can understand.

Highly recommended especially if you’re looking for a bank where you’re treated with respect, patience, and valued.

Oh and a shout out to Malaysia who also helped me recently. I think she and Katia are in competition for employee of the year because they were both so friendly and helpful. If there really is a secret competition going on, they both deserve it!

arian I.

I went to the Elmwood park branch and I was greeted with a very friendly smile and the service was fantastic by Noemi
She was very professional and just a pleasure to deal with..

STEFAN V.

This is the weirdest bank I ever deal with ! BE CAREFUL ! THEY MESSING YOUR CREDIT FOR FREE!!!

Their system is so strange , be careful guys ! Even if you making payments on the time , they stilll messing your credit !!!!! I found out this hard way .

I usually make payments couple of days before, I thought everything is ok , money of my account until today I got phone call that I owe them money?!!? I was like, what you talking about ?Money is out of my account already , how can I owe you a money ? Your app shows that I made a payment ?

So shortcut story , even if you made a payment, they have Stone age system , so until they recieved money from your bank by check they not counting your payment AND THEY REPORTING YOU AS DERIGATORY/MISS PAYMENTS!!!!!! Even if their app shows you made payment couple of days before due date, they reflecting your payment l when they recieve check from your bank!!!!! Customer service awful , very hard to reach them , representative who didn’t wanna introduce her self , I had to call again to check who’s sensitive person on the other side who call me to “collect the debt “ . Her name is Willy May . Very bossy attitude, rude.
Very important to know this ! I’m definitely never ever again dealing with these guys ! My advice , try elsewhere.

keshia S.

Clifton branch is the best! They were kind. And Effective
! And Professional