Farmers Insurance - James Light - Redlands, California

When considering Farmers Insurance - James Light located at 415 Tennessee St # Q, Redlands, CA 92373, it's essential to gather comprehensive information about this insurance agency. The contact details are straightforward: you can reach them via phone at 909-798-1911 or visit their website for more detailed services and coverage options.

Specialties: This agency boasts a wide range of insurance services including Auto insurance agency, Home insurance agency, Life insurance agency, Motorcycle insurance agency, and Renter's insurance agency. Such a diverse portfolio caters to various needs within the community, ensuring that individuals and businesses alike can find suitable coverage.

One of the key points of interest for potential clients is the Wheelchair accessible entrance and Wheelchair accessible parking lot at their location. This demonstrates a commitment to inclusivity and ensuring that all customers, regardless of mobility, can access their services without difficulty.

However, when it comes to customer feedback, the situation is somewhat concerning. With only 3 reviews on Google My Business, the overall average opinion is a rather low 1.3/5. This indicates potential issues with service quality, customer service, or perhaps even coverage effectiveness that clients have experienced. It's crucial for prospective clients to weigh these opinions carefully, especially given the limited feedback available.

For someone searching into this insurance agency, it's recommended to not only consider the broad range of insurance products offered but also to investigate further the specific experiences of other clients. While the accessibility features are a positive aspect, the average opinion suggests there might be significant room for improvement in service delivery and customer satisfaction.

Before making a decision, potential customers should:

1. Look beyond Google reviews by checking other platforms like Yelp or Facebook Reviews for more comprehensive insights.

2. Request detailed information about coverage options tailored to their specific needs.

3. Inquire about the agency's history and reputation within the Redlands community.

4. Evaluate the responsiveness and professionalism of the agency's representatives during the initial inquiry.

👍 Reviews of Farmers Insurance - James Light

Sandi M.

1/5

IF I received call back to ask question, my question was not answered. The subject was changed or I was blamed for the mistake or increase in rates.
After a period of time, I was changed to Email communication between myself & the office.
I never requested this.
Btw, I did not call every day or even once a week

At most I called every other week or once/month.
Between Jesse (assistant to Mr. Light) & Jim Light, I have never received such horrendous customer service in my life.
I am female, 67 yrs. old, retired RN, no moving violations, mileage/yr less than 4,000 & no points on my valid drivers license.

Due to poor health & emergency hip surgery it took awhile to get away from this office.
However, it was the best Christmas gift I gave myself

Think twice before staying with this broker or calling in the first place. Please 🙏🏻🙏🏻🙏🏻

Ida R.

2/5

Since I cancelled the home owners policy. They also cancelled my earthquake insurance then tried to resale back to me for around 700.00 more. Shame on you

Carole F.

1/5

Will not return phone calls.