Winston-Salem Federal Credit Union - Winston-Salem, North Carolina

Winston-Salem Federal Credit Union: A Comprehensive Overview

Winston-Salem Federal Credit Union (WSFCU) stands as a dedicated financial institution committed to serving the Winston-Salem, North Carolina, and surrounding communities. Located at 711 E Salem Ave, Winston-Salem, NC 27101, WSFCU offers a wide range of financial services tailored to meet the diverse needs of its members. With a strong focus on customer satisfaction and community engagement, WSFCU has cultivated a reputation for reliability and personalized support. The credit union’s commitment to accessibility is evident in its various amenities and services designed to cater to a broad customer base.

Phone: 62315100

Website: mywsfcu.org

Specialties: Credit union.

Key Features and Services

WSFCU distinguishes itself through a comprehensive suite of banking solutions, including:

• Savings Accounts: Offering various savings account options to help members build their savings and earn competitive interest rates.
• Checking Accounts: Convenient checking accounts with no monthly fees and a range of features to suit individual preferences.
• Loans: A diverse portfolio of loan products, including auto loans, personal loans, mortgages, and small business loans, designed to help members achieve their financial goals.
• Credit Cards: Flexible credit card options with attractive rewards programs and competitive interest rates.
• Online and Mobile Banking: Secure and user-friendly online and mobile banking platforms providing 24/7 access to accounts and services.

Beyond traditional banking services, WSFCU prioritizes customer service. Feedback suggests a particular emphasis on courteous and professional interactions, highlighting the positive experience many members have when engaging with staff. The drive-through service and onsite services contribute to convenience, while the wheelchair accessible entrance and parking lot demonstrate a commitment to inclusivity and accessibility for all members.

Location and Accessibility

The physical location at 711 E Salem Ave provides a readily accessible point of contact for members. The credit union’s presence in Winston-Salem allows for a deep understanding of the local community’s financial needs. Furthermore, WSFCU’s commitment to accessibility is underscored by features such as:

• Drive-Through: Offering a convenient drive-through service for members who prefer this method of banking.
• Onsite Services: Providing a range of onsite services, including financial counseling and support.
• Language Assistance: Recognizing the importance of inclusivity, WSFCU offers language assistance to cater to members with diverse linguistic backgrounds.
• Wheelchair Accessible Entrance & Parking Lot: Ensuring that the facility is accessible to individuals with mobility impairments.
  

  Member Feedback and Reputation

  Based on publicly available reviews, Winston-Salem Federal Credit Union consistently receives positive feedback regarding its staff's professionalism and friendliness. Specifically, staff members like Cynthia are frequently mentioned for their courteous and helpful demeanor. The drive-through service is also appreciated for its efficiency and pleasantness, as evidenced by comments about the 'very pleasant' young lady working the window. While the average Google My Business rating is 3.1/5, the sheer number of reviews (75) indicates a significant level of member engagement and provides valuable insights into the overall member experience. It’s clear that while there’s room for improvement in certain areas, the majority of members report positive interactions and satisfaction with WSFCU’s services.

  Additional Information

  To gain a more in-depth understanding of Winston-Salem Federal Credit Union, we encourage prospective members to explore the following resources:

  • Website: mywsfcu.org – This website provides detailed information on all products and services, as well as frequently asked questions and contact information.
  • Google My Business: Review the 75+ Google My Business reviews to gain a broader perspective on member experiences.
  • Contact Information: Utilize the phone number 62315100 to speak directly with a WSFCU representative and inquire about specific services or account options.

  In conclusion, Winston-Salem Federal Credit Union offers a solid foundation of banking services coupled with a genuine commitment to member satisfaction. Its accessibility features and positive member feedback suggest a worthwhile option for individuals and families seeking a reliable and community-focused financial institution.

👍 Reviews of Winston-Salem Federal Credit Union

Florina B.

5/5

The young lady at the drive-thru window was very pleasant. Also, Cynthia, who works inside, is very courteous, professional, and a joy to talk to. I talked with her in the past, and she has always been very kind.

Shaun R.

2/5

I've been a member here over 25 years. It is my complete honest opinion, that this bank is not what it used to be nor where it needs to be.

Jill &. D. R.

1/5

I have been a member my whole life. The recent interactions have been horrible. I had to make 2 trips due to the lack of communication. Then was treated like it was my fault because she did not fully explain. Even when they help they act like it is a big inconvenience that you are there and lack any type of customer service skills. I have called for questions about services recently and the phone call went unreturned. Then when I called back and she e was so hateful and rude. My emails have even gone unanswered. We moved on to another bank for those services. At this point, it appears we will be shopping for another credit union that can handle all our needs. For a bank that has been in business for over 60 years what a shame that it has gone downhill so badly.

Ashlyn V.

1/5

Customer service is awful. The staff is very rude. DO NOT BANK HERE

Angel G.

1/5

Just as other reviewers have stated this credit union has gone down hill completely. There is a total lack of communication and when you finally reach someone complete misinformation. Was told something when I went in person that turned out to be an absolute lie. Then on the phone when I spoke to a different individual they tried every way under the sun to make me out to be a liar, when they created the whole problem because of their lack of information. The person I spoke to was utterly rude and would not let me try to explain anything, very much my way or the high way. After telling them I had recorded our conversations as insurance for what they said to me they became extremely hostile and ceased communication, and claimed they could sue me because this was illegal. MORE MISINFORMATION. This is not true in the state of North Carolina you can legally record someone without their consent only one person has to be aware of the recording aka yourself. Double check everything if you come to this bank, and make sure you have in writing the claims they make before they call you a liar.

MissTish

1/5

I have banked with this place since I was a teenager. First time ever and not to mention I am now in my 40's. Never had my bank account ever been charged fraudulent charges until recently. Well , it just happened , the phone representative was rude had me to drive down there just to say, there was nothing they could do!!! So, today I'm going back, Just to file a fraudulent report and oh yeah....withdraw all my funds!!! It's been a great ride but this establishment is the worst now!!! Almost 30yrs a customer!!! WSCEFCU....y'all need to do better!!! Staff so rude and unprofessional , except for that one nice teller with the Caribbean accent!!! Super nice!!

Ashley W.

1/5

Been a member for over a decade and I must say this bank has tremendously declined. There’s been a few compromises with my account. Then the staff don’t communicate with each other and please don’t think you will be able to talk to anyone when it’s necessary. It just don’t give financial institution vibes. More like cash app customer service. Had to switch all my money over to another credit union while still waiting on someone to contact me back. Very Ghetto here… do not recommend.

Brad M.

5/5

I had a great experience acquiring a new car loan from WSFCU. First off their rates are much lower than other banks, additionally all of their staff were very professional and friendly. I would totally recommend using WSFCU if able. Special shout outs to Tracie, Raynard, and Cynthia for the great service!