Wilson Insurance Services, Inc. - Winston-Salem, North Carolina

Gremlin W.

My company has utilized Wilson Insurance Services for many years with a variety of policies. This company has always been very helpful with assistance. I encourage everyone to give Lyn Lord a call. She is a knowledgeable, efficient member of the insurance team and is quite capable with finding the best policy to fit your personal or company needs.

Edward M.

Our business requires quick turnarounds with short notice from our commercial insurance provider and Lyn Lord has been an invaluable resource for our company BME Talent. Lyn anticipates obstacles and does the research in advance to come up with the right solution in time to meet our needs. Our entire experience with Wilson Insurance has been excellent and we consider Lyn to be a strategic partner and key contributor to our success.

Linda M.

My agent, Linda Welborn exemplifies Customer Service at its absolute best! I call her with any automobile problems I incur or homeowner questions and she takes charge and gets things done immediately. I am extremely satisfied with this company and especially with my competent agent.

Randy D.

Overall we have been happy with Wilson Insurance. We have used them for years. The few times we have had claims they have handled well. Only suggest that they should contact the client at least annually to review coverages. The only contact is when I contact them.

Dave R.

Linda Welborne originally assisted in setting up our policy. She was professional, patient and very responsive. She has been there for us when needed. In fact I have always been able to connect with a person in your agency with any questions I had, and always had a positive experience.

Karina F.

If I could give this place ZERO starts o would because they don’t even deserve ONE! The lack of communication, professionalism, and appreciation for a loyal customer is unacceptable. I would never recommend this place to anyone. I was essentially left to figure everything out on my own. Thankfully, I found another company that helped me immediately and got me set up with an Erie policy within 15 minutes.

As long as you don't need anything from them, you're fine — meaning if you don't get into an accident or need to switch insurance providers, you're good. If you can handle everything yourself, you're okay, but otherwise, beware. I’ve been a loyal customer for 4 years, just paying my premium and not requiring any assistance.

In early October 2024, I reached out to inquire about switching from National General to Erie. On October 4th, Matt sent me a quote from Erie, but it was the wrong one with another driver's information. I pointed this out, and he resent the correct document. I reviewed it and everything seemed fine, but after two failed attempts to contact them, I sent an email on October 18th asking for a response because I had questions. Again this is after I left voicemails and called them. They never got back to me, and on a third attempt, I called and spoke to another Matt, (apparently there are several Matt’s) who assured me everything was set and that the Erie application had been submitted.

By November, I was ready to cancel my National General policy, trusting everything was taken care of. I decided not to renew with National, but I never heard back from Wilson Insurance or Matt. On November 4th, I had to chase them down again, and after back and forth phone calls they admit to never processing the application so I am later told that Erie was not accepting me because I live in a household with other drivers who have their own vehicles and insurance, we should also note that my name isn’t on their titles. And I want to make it clear that they only provided this information after I had to track them down, initiate every step/phone call and push for answers. At no point did they offer to help or show any concern that I was left without coverage. Actually I was offered State Farm through someone other than Wilson Insurance because they don’t work with State Farm. I felt like they were just trying to get rid of me at this point, and trust me I didn’t have any intention of wanting to do business with them after everything they just had me go through.

The level of care at this place is shocking.

Jim M.

Anytime there has been a change in any insurance coverage it has been a simple call to the office and easy conversation with the agent on hand to answer any questions or make any changes so it's been a very easy interaction in dealing with Wilson insurance

Ryan D.

Great customer service and support - and it is always just a phone call away! From purchasing new coverages to reviewing and renewing existing ones, they are very knowledgeable and helpful. Have recommended to others and will continue to do so!