Western Carolina Digestive & Endoscopy - Franklin, North Carolina

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Western Carolina Digestive & Endoscopy: A Comprehensive Overview

Location: Situated at 197 Riverview St, Franklin, NC 28734, Western Carolina Digestive & Endoscopy stands as a beacon of gastroenterological care in Western North Carolina. This medical facility offers a blend of specialized services including Gastroenterology, Endoscopy, and General Medical Clinic care, catering to the complex needs of patients seeking digestive health solutions. With its commitment to providing high-quality medical services, Western Carolina Digestive & Endoscopy has earned a respectable reputation in the community, evident from its numerous online reviews.
Contact Information: To schedule an appointment or require further details, patients can reach out using the phone number 83493636. The clinic's online presence is bolstered by its user-friendly website, wcgastro.com, which serves as a valuable resource for patients seeking information before their visit.
Specialties: The clinic prides itself on its team of skilled Gastroenterologists and Endoscopists, who combine their expertise to deliver comprehensive care. The medical clinic's offerings extend beyond diagnostic procedures to include treatment options for various gastrointestinal disorders, making it a one-stop solution for digestive health concerns.
Facilities and Accessibility: Accessibility is a key feature of Western Carolina Digestive & Endoscopy. The clinic boasts a wheelchair accessible entrance, parking lot, and restroom, ensuring that patients with mobility needs can receive care without undue inconvenience. This commitment to inclusivity aligns with the clinic's broader values of patient-centered care.
Appointments and Expectations: Patients are advised that appointments are required at Western Carolina Digestive & Endoscopy. The clinic recommends scheduling in advance to ensure timely care, reflecting their dedication to organizing patient time effectively. While waiting for an appointment, visitors can browse the clinic's website for more information or prepare questions to discuss with their healthcare provider.
Patient Opinions: Online reviews paint a positive picture of the clinic, with many patrons praising the professionalism, friendliness, and knowledge of the staff. One review highlights the ease of understanding explanations about procedures and results, underscoring the clinic's commitment to patient education. The average opinion, based on 84 reviews on Google My Business, stands at a respectable 3.8 out of 5. This feedback suggests a high level of patient satisfaction and trust in the services provided.
Key Features and Services: Highlighted Specialties: The clinic's focus on Gastroenterology and Endoscopy sets it apart, offering specialized care for conditions affecting the digestive system. Services include colonoscopies, upper endoscopies, and various diagnostic tests. The inclusion of a general medical clinic further broadens the scope of care available to patients.
Recommendations: For individuals seeking digestive health solutions or requiring endoscopic procedures, Western Carolina Digestive & Endoscopy is a recommended choice. The clinic's professional staff, accessible facilities, and patient-centric approach make it an ideal destination for those looking to address gastrointestinal concerns. However, it's always advisable to confirm specific services and availability with the clinic directly, especially for first-time visitors who may have questions or specific needs.
Conclusion: Western Carolina Digestive & Endoscopy stands out as a reliable and patient-focused medical facility in Franklin, NC. Its combination of specialized services, commitment to accessibility, and positive patient feedback make it a standout choice for anyone needing digestive health care in the region. Whether it's for routine check-ups, diagnostic procedures, or treatment planning, this clinic offers a comprehensive approach to gastrointestinal health.

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👍 Reviews of Western Carolina Digestive & Endoscopy

Norma F.

5/5

The staff at the Franklin office was very professional, friendly and knowledgeable. I felt like I was in very capable hands. The information given about the procedure and results was explained in a manner that was easy to understand. I would highly recommend this medical center.

Misty H.

1/5

I would first like to say that the staff and Doctors in the Endoscopy center in the Franklin office are amazing. Now that being said...
The billing department is a totally different story. My husband had a procedure there in October 2024 and on that day we were told we had to pay towards our deductible even though they had no idea how many other providers had outstanding claims that would be put towards our deductible. The lady at the front desk told us that we give a credit card number for a payment plan or pay the full amount. We ended up paying that day and they overcharged us over $300.00. It is now February and they have yet to refund us the money they owe us even though in January they told me they would send a refund check. Terrible billing department.
Update: 02-13-2025
I received a phone call that my refund was being put in the mail today. The lady that called was apologetic and was very nice.

D&k C.

5/5

Every staff member was so kind and professional. I didn't wait long at all, everyone was familiar with my genetic condition and I felt completely at ease the entire time. My concerns were taken seriously and the staff is the reason that place works so well now.

Annie R.

5/5

I was there yesterday for a esophagogastroduodenoscopy. The lady at the front desk, very nice and the staff really took, care of me, especially when they put a iv on my hand. She was great, usually when I get that it really hurts, not this time. Very gentle so thank u so much for taking care of me. It was april 10th 2025

Jeff G.

2/5

Scheduled endoscopy at Franklin office but was sent to Harris for procedure. I assume the doctor did a competent job, but I never got a report - not at the hospital, not in the mail. Called this office to request the report. Staff was unhelpful and rude. Was told they know nothing about procedures done at Harris, even though it was their doctor who did it. Did not know if my results were sent to my primary doctor. Did not know how I could get my results other than calling Harris. This does not seem reasonable, but even (especially) if it is true, the practice does enough procedures at Harris that they owe it to their patients to get their results to them directly. And, of course, rude staff does not help.

Ron H.

5/5

I was a bit early for my appointment and was still taken in right away. The staff was beyond my expectations. No flippin’ paper work, no song and dance…. Just get comfortable in a warm room with warmed blankets and hooked up for the procedure. The nurse was outstanding and very efficient. The Doctor came in and went over the procedure with me and my wife. Asked if we had questions and he was great to speak in layman terms and made us comfortable with answering any questions.
The staff in the procedure room were the best. Comfort for me was their priority. They talked me through everything they were doing as I was being led to sleep. When I woke, same crew in my room and was greeted with a bottle of water and a cup of coffee. The Doctor came in and explained his findings so we could understand them and made suggestions as to what is next (All good news by the way). As I am making this review early the following day, I received a follow up call from the office checking on me after the procedure.
Everything was wonderful... I don’t know how I could suggest anything to improve this service.

Bree A.

1/5

I don’t usually leave reviews but whoever is in charge of calling for payments is EXTREMELY rude. I haven’t received ONE email, call, or mail in three years regarding my balance so I was completely in the dark about the bill. I was in college and dont even remember going to an appointment here. I received a call today, answered it and was met with complete hostility from the first sentence that came out of her mouth. So insanely rude I’ve never been spoken to like that. Disgusting.
From reading other reviews it seems there have been MULTIPLE complaints of a rude receptionist.

Terri S.

1/5

This practice just told me I needed a referral even though I've been going there for close to three years.

I called for an appointment due to abdominal pain and diarrhea. They told me that since it has been a year, they will need a referral. That is the most ludicrous "office policy" I've heard... I am existing patient, people!

I have Crohns and EPI, so Yay for me that I didn't need to come for a procedure or an illness last year. Boo for me that I can't get an office appointment with my doctor!