Tucson Federal Credit Union El Rio Branch - Tucson, Arizona

Jennifer W.

I love this branch! I’ve gone to 3 other locations & they are not near as friendly nor knowledgeable.
Recently we went for a personal loan, very hesitant as you have to deal with personal info standing up front. Victoria made us feel very comfortable & the whole process was stress free & surprising simple… thanks to Victoria.

Tess S.

Worst bank ever I’ve had to get so many new cards with them for fraudulent charges and now it’s happened locally and they’re not even going to refund it. I’ve now lost over $100 because of them

Guillaume P. M. H.

TFCU have been helpful but not this branch. We was about to leave this credit union. We managed to contact the supervisor of TFCU and they have acted like a local credit union should. Very nice, very helpful, very understanding. We find a solution to our problem and will keep our money in this institution, but we will avoid this branch.

Cai B.

I have always had a great experience with TFCU, and this is the best branch that I've had the pleasure of doing business with. I had to sell my vehicle which still had money owed on it. The buyer and I showed up to the location and had everything settled within ten minutes. Highly recommend this convenient branch if you're anywhere in Tucson.

Joaquin M.

I'm so happy TFCU is open on Saturdays! They really make my life easier knowing that I can Bank on the weekends. Also love that they're local so as far as cooperation goes. They're right here in town if I ever have a problem!

Bluezhawg

Ridiculously long wait times horrible communication access and generally service that is in decline. I’ve been a member for seven years and I thank my lucky stars for virtual baking from my computer because if it weren’t for that I couldn’t get to my money. I cannot believe how far downhill TFCU has gone it is unbelievable. It’s a strange situation when I can call my credit union three states away and get cheerful service in moments on the phone what has happened over here at TFCU?. Clearly I’m not alone and that’s really sad. This credit union has remained completely locked down and indifferent about customer care truly truly sad.

Vordu

The private sales auto loan process is absolutely not streamlined. You can't apply, get approved then go in to finish.

You get approved (applied online). Then we made contact to continue the transaction, would have taken longer if we didn't.

Then you can't walk in with the other party with title and registration in hand to continue. You have to submit first, then wait for them to call motor vehicle to find out the cost of registration.

If you do auto loans, regardless of type, it should be a no brainier to be able to have this information at your finger tips. If you issue the registration, there shouldn't be a problem with needing to know before hand.

Have a client sitting with money, approved loan and documents in hand then jumping through hoops should be a thing.

Andrew K.

I'm looking for a Credit Union closer to my home and so when I received a small check drawn on this institution I decided to cash it and see what the service is like. Glad I did. First I had to remove my hat [which given I'm almost 70 I regard as ridiculous]. Then I had to agree to a $5 fee (which amounts in this case to a 12.5% tax). Then, despite having seen my driver's license, they wanted me to write on the check my address and my telephone number. Surely we're done? No, now we need a fingerprint. At this point I left and I shall be taking my not-insubstantial business elsewhere. I've received better service at the nearby Wells Fargo, which should cause any Credit Union customer service manager some distress.