TruWest Credit Union - Priest & Warner - Tempe, Arizona

H B.

I don't bank with them but I needed a signature loan. They explained they don't do those and helped me figure out where I could easily and safely online. They were super helpful and really really nice. Thank you so much y'all.

Maxwell P.

Every time I go into this branch I regret it.
I switched from Chase because I was sick of the fees.
Come to find out this bank doesn’t accept coins to be sorted and cashed out. They make you do it. Apparently all banks are like this. What a bunch of losers.
Given how small this credit union is, sorting coins would be putting their best food forward.
I really only have kept physical location because I need $100 bills sometimes. When that’s done, I’ll be done with this bank.

Pretty L.

Best Credit Union in AZ. I left desert schools and came here. This is after Dsrt Schools had turned into Wells Fargo if you know what I mean? They have superior customer service. I have never had a problem with any employee here. I have high standards and this place has never let me down. The place is always neat and clean. Their debit cards earn cash back at certain retailers. I would highly recommend this place. They have the lowest credit card interest rates I've seen in the industry thus far. The only down side is that the cards are not the prettiest.

Aaron L.

This used to be our go to co-op bank, but recently they have changed a ton of "policies" and have made themselves pretty worthless. They limit transactions to $500 unless you have an account directly with them ( this hasn't been the case previously) and the manager in the bank is terrible. She comes off as a very power hungry person who doesn't care about the customer. Case in point, I spent a few days pulling out money from their ATM, which was in 20's, and when I went in to exchange them for 100's, she wouldn't allow it claiming policies and procedures.

I would highly recommend Desert Financial Credit Union on Ray and 48th instead, they were great and had no problem exchanging our currency.

Jarryd R.

I am leaving this institution after 25+ years. Horrible customer service. 45 minutes on hold to be told I can't be helped because they answered 1 minute after business hours ended and was hung up on.

Update: they took the time to call me and sort out my issues with their employee that kept hanging up on me. 4/5

Tim T.

My wife and I were stuck without being able to use our debit cards or charge cards Jan.2nd.
Stores declined their use and no prior alerts to the problem. Corporate-get blast emails or texts to all customers on supposedly Visa servers going down. This was a very terrible experience and your company did nothing to help. We had to drive down to your branch and get in line to have branch personnel to answer questions! Don't let your vendors set your business. Your business is customer driven.

Jaime G.

Addendum: I'm so impressed with how well this branch has adapted to the pandemic. I was able to get a replacement debit card using their drive thru with their cool pneumatic tubes! Service was super fast!
Prev: I love this branch. Super clean and what I'd expect from a professional business. And then I had a wonderful interaction with a bank teller. She called me "mi'jo", which made me feel cared for and kinda warm and toasty. Love it!

Tanya S.

Worst customer service ever! If you go into question something you've done at an ATM or after hours, such as a deposit, they will tell you that you need to wait until they can reach a back-office department located somewhere else - even though the ATM is on their property. Apparently their system does not show the transaction to them, yet it's all supposed to be one bank. They will tell you that they can't handle their own transactions, that they need authorization from some other department located in some other facility. Why place these people to work in a bank branch and handle your information if they're not trusted enough to handle the transactions? Every time I've gone in for assistance, I have been turned away and told that I need to wait until some other department is available. If you're going to have the branch open to do business with people, you need to have the other departments available to handle those transactions if the bank branch cannot have the authorization to do so. Waste of time and effort to even try to do anything with this bank. And I really did not appreciate the managers attitude of not her problem I need to deal with it.