TruWest Credit Union - Dobson & Elliot - Chandler, Arizona

TruWest Credit Union - Dobson & Elliot is a reputable financial institution located at 1990 W Elliot Rd, Chandler, AZ 85224, United States. They are accessible through their phone number 480-441-5900 and via their website. This credit union specializes in offering a range of services such as credit union, ATM, bank, business banking service, car finance and loan company, financial advisor, financial institution, and mortgage lender. In addition, they provide several amenities such as drive-through, on-site services, wheelchair-accessible car park, wheelchair-accessible entrance, cash advance, free parking lot, and on-site parking. With a strong focus on customer satisfaction, TruWest Credit Union - Dobson & Elliot has garnered 71 reviews on Google My Business, earning an average rating of 3.9/5.

👍 Reviews of TruWest Credit Union - Dobson & Elliot

Andrew D.

1/5

Bank Teller gave me a debit card that does not work. I waited the 2 hours period. She claimed that it would work after 2 hours. I tried to buy groceries this morning and I couldn't pay for my food ! So embarrassing I have to keep trusting this bank with my money. My Credit Card had unauthorized charges last week, and now my debit card had unauthorized charges this week. This bank is conspiring to not want me as a customer. They continue to let me down.

Linda B.

5/5

I love TruWest and especially my connection to their Dobson and Elliot location. Always friendly, knowledgeable and ready to help with any and all questions. Where else can you get this kind of service Thanks!!

James E.

2/5

On what grounds my mother ever stood to recommend this branch I've no clue. 14 mins seated in the area to speak w a banker, both tied up with customers asking checking questions and 1 wanting to add someone to their account. The 1st checking one is complete and on his way out, that banker moves back behind the counter from this drawer to another, to a screen terminal then some visit time w/ the back drive thru teller, back to the front and takes someone just walking in the door for counter. Banker 2 has completed with her customer and as she sends him on his way tells another girl, what position I don't know and at this point could care less, "if you need me I'll be in the back". Really!?! I guess I was just there to evaluate..... if so major fail. Am thinking the best thing to do with my relatives accounts is to close them out and move them rather than keep them here and move to mine over time... major fail girls. I counted 8 personnel in the branch & one would think there were only 3 or 4....
Looking thru the reviews, I'd say something got lost 2 or 3 yrs ago given reviews then and older were stellar vs the ones 1 month to 18 months ago have a lot of 1 or 2 stars. Might check into that. (Wk of 2/5/24)- Zane, appreciate the call back from you that I was to receive, but with no surprise it did not happen. Just as I figured I might built some faith back into TruWest or more this branch, you succeed in confirming that what I need to do is move all monies to a different institution after the estate accounts are settled as well as mine.
2/7- Zane just wanted to say thanks for keeping my belief in the previous standards listed, really appreciate the lack of follow up regarding your faxing of paperwork to TW's Customer Support Sevices which though closed Sat you stated you you'd likely hear from them on Monday and if near end of day you'd contact and get back to me so as to discuss the last steps necessary to close and transfer family member's accts.
A good friend of mine speaks highly of this branch, my mother also liked the service provided but I can only assume neither has had to move beyond a teller window for something other than deposit or withdrawal transactions as I just don't see it.

Wandaline J.

5/5

As soon as I walked into the branch I felt welcomed. We were looking for a credit union that fits our desires for a few weeks and we came across TruWest. They had everything we needed and the lady who helped us was so helpful and took us through the process with patience because we did have lots of questions. She answered them clearly and honestly. I had a great experience, and three accounts later we definitely chose them to be our credit union with no regrets!

Shawn T.

5/5

I think they finally got rid of the stupid plastic dividers here. It must have been so subtle they it didn't register fully at a conscious level since I'm not 100% about that. Kudos for that. This staff is quite friendly though too.

Mari G.

5/5

I have been a member since it was the Motorola Employee credit union. I love the service, nice atmosphere, and friendliness of this institution. Great products to begin teaching kids to start saving. During my last visit my teller Jose was very cordial 😊 I am a customer for life

Dennis G.

1/5

Absolutely THE worst banking experience in decades!!! First month they did not honor my request for payment date and marked my account as past due now the second month they took three payments out. Stay far away from this credit union!

Jenny V.

5/5

Very quick and friendly service. This branch is conveniently located close to my house and usually pretty good about having someone available to help me within minutes. Even if they are busy, someone always greets me and makes me feel welcome.