Travis County Credit Union - Austin, Texas

Debbie F.

Morgan and I had the absolute pleasure of working with Erica Camarillo, the Financial Empowerment Specialist at Travis County Credit Union. We cannot say enough wonderful things about her! From the very first interaction, Erica was incredibly professional, knowledgeable, and genuinely dedicated to ensuring we had the best experience possible.

She made the entire process seamless, answering all my questions promptly and with great detail. Her friendly demeanor and willingness to exceed expectations truly distinguished her. It’s rare to find someone so passionate about providing exceptional customer service.

If you're looking for someone who will treat you like family and make your banking and financial journey stress-free and enjoyable, Erica is the one to trust. Travis County Credit Union is lucky to have such a gem on their team!" Debbie/Morgan

Tucker C.

I came in seeking support as a local business owner and survivor of abuse, ready to build something new from 20+ years of hard-earned skills. I’ve earned over $80,000/year for the past two years and asked for a credit line that reflected that.

What I received was not financial evaluation—it was dehumanization.

Behind closed doors, I heard one of your staff members mocking my application, tossing out judgments like I wasn’t even human. “What’s this guy even doing?” he said. Loudly. Carelessly. As if my life, my healing, and my effort were punchlines.

Your “financial empowerment specialist” handed me a card with that title—then offered me nothing. Not an alternative. Not a pathway forward. Just a sterile excuse and a shrug.

This isn’t empowerment. This is institutionalized contempt. And for survivors, builders, and visionaries trying to rise from hardship, it’s devastating.

You lost a client today. But more than that, you lost a chance to be the kind of institution this world desperately needs.

Do better.

Sonia F.

I am a new member at TCCU, I chose them due to competitive used car loan rates, and they have exceeded my expectations as far as everything goes! Erica my loan officer was just amazing, she listened to my needs and worked diligently get get my daughter and I quickly pre-approved, and was so helpful, professional and attentive throughout the entire buying process! The branch staff are equally all very friendly, attentive and knowledgeable. I am so glad I have gone with TCCU and look forward to doing further business with them!

Peter W.

TCCU has made auto loan applications straightforward and user friendly. I was assisted further by loan officer Erica Camarillo. She made the process enjoyable and walked me through the final steps. I was able to proceed with confidence while at the dealership knowing that TCCU and Erica were in my corner.

Laura B. R.

I recently had an urgent account issue. When I called TCCU I spoke to Bryan, who was sympathetic, efficient, and had my issue resolved sooner than I could have hoped. His help provided enormous peace of mind. Any financial institution can work for you when things are going right, but when things go wrong, you want a credit union like this one and employees like Bryan on your side. I'm giving five stars only because I can't give any more.

Perry W.

My clerk was the most unfriendly. Never smiled, it was terrible. I was.
Making a deposit of cash and she wanted 2 forms of ID and said because of fraud.

Connie Y.

I have been a member of Travis County Credit Union for over a decade.
My husband and I would not do my banking anywhere else. Always familiar faces. , I know the tellers, and they know me. I have a wonderful loan officer, she helps me obtain loans with great ease. The president of TCCU is great, I personally can walk in and shake his hand and he knows my name. You will not find this type of service anywhere else in the city, county or state. I love me TCCU!

Jordan K.

Went in with questions about money orders and they were very nice and helpful