Trails West Manufacturing - Preston, Idaho

Address: 65 N 8th W, Preston, ID 83263, United States.
Phone: 2088522200.
Website: trailswesttrailers.com
Specialties: Trailer manufacturer.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Debit cards, Credit cards.
Opinions: This company has 19 reviews on Google My Business.
Average opinion: 3.5/5.

📌 Location of Trails West Manufacturing

Trails West Manufacturing 65 N 8th W, Preston, ID 83263, United States

☎️2088522200

⏰ Open Hours of Trails West Manufacturing

Monday: 8 am–5 pm
Tuesday: 8 am–5 pm
Wednesday: 8 am–5 pm
Thursday: 8 am–5 pm
Friday: 8 am–5 pm
Saturday: Closed
Sunday: Closed

Trails West Manufacturing: A Comprehensive Overview

For individuals and businesses seeking a reliable and experienced trailer manufacturer, Trails West Manufacturing presents a noteworthy option. Located at 65 N 8th W, Preston, ID 83263, United States, this company specializes in the design and production of trailers, catering to a diverse range of needs. Their commitment to quality and customer satisfaction is evident in their operational details – they offer convenient payment methods including Debit cards and Credit cards, along with accessibility features such as a Wheelchair-accessible car park and Wheelchair-accessible entrance, demonstrating a dedication to inclusivity.

Company Specialization and Capabilities

Trails West Manufacturing’s core competency lies in the trailer manufacturing sector. While specific models and capabilities may vary, they typically produce a range of trailers suitable for various applications. These likely include utility trailers, bumper pull trailers, enclosed trailers, and potentially specialty trailers tailored to specific client requirements. The company’s expertise encompasses all stages of the trailer production process, from initial design and engineering to fabrication, assembly, and quality control. They aim to deliver robust and durable trailers built to withstand demanding conditions.

The company’s website, trailswesttrailers.com, serves as a primary resource for potential customers, offering insights into their product offerings, specifications, and company values. It’s recommended to explore this site for the most up-to-date information regarding current models and available customizations.

Contact Information and Accessibility

Should you require further assistance, Trails West Manufacturing can be reached by phone at 2088522200. The physical address in Preston, Idaho, allows for potential in-person consultations and inspections. The inclusion of wheelchair accessibility features underscores their commitment to serving a broad customer base and reflects a progressive business philosophy.

The presence of a Google My Business profile (with 19 reviews) suggests a focus on local engagement and customer feedback, although some past experiences indicate potential areas for improvement in responsiveness to customer inquiries.

Customer Feedback and Potential Considerations

Based on publicly available reviews, Trails West Manufacturing has garnered a mixed reception. While some customers express satisfaction with their trailers, particularly regarding specific models like the RPM bumper pull, there have been reports of component failures, such as lights and heaters, within a relatively short timeframe. A recurring concern highlighted in several reviews relates to the warranty service process. Specifically, some customers have reported difficulties in obtaining timely responses or resolutions to warranty claims, notably concerning issues with lighting components.

It’s prudent for prospective buyers to meticulously review the warranty terms and conditions before making a purchase and to document all interactions with the company regarding warranty matters. Furthermore, engaging in thorough inspections of any trailer before delivery is advisable to identify and address any potential issues proactively.

Key Features and Benefits

Here's a summary of what Trails West Manufacturing appears to offer:

Trailer Manufacturing Expertise: Specialization in building various trailer types.
Accessibility: Wheelchair-accessible facility promoting inclusivity.
Payment Options: Accepts Debit cards and Credit cards for convenient transactions.
Location: Situated in Preston, Idaho, providing local service and accessibility.
Website Resource: trailswesttrailers.com offers detailed product information and company details.

Ultimately, Trails West Manufacturing presents itself as a manufacturer with a commitment to providing functional and accessible trailers. However, potential buyers should be aware of reported issues regarding warranty service responsiveness and proactively address any concerns before finalizing a purchase. Careful consideration of warranty terms and thorough inspection of the trailer are recommended to ensure a positive ownership experience.

👍 Reviews of Trails West Manufacturing

Trails West Manufacturing - Preston, Idaho

Brian H.

3/5

I like my 28 ft bumper pull RPM trailer for the most part but some components went out pretty quickly, like lights and heater. When I called and left a message about warranty on the lights I got no reply.

Larry C.

1/5

The upper half of my LQ gooseneck is tearing off and Jon Reeder is doing nothing about fixing the problem hoping I'll just go away, I'm trying to get a class action suit against trails west. ItsI time to talk to the TV news and file a complaint with the FTC and DA Read the reviews before you get ripped off. All he has to do is replace the trailer with a new one but If we go to court the cost of replacing all the bad trailers will bankrupt his company. He knows his trailers are unsafe and does not care about you, he just wants your money.

Tammy S.

1/5

If I could give a big fat 0 I would. Here is my painful story:

Ours is a 28’ 2014 Trails West RPM Gooseneck trailer with the heated floors and all the “stuff.” We bought it and were in LOVE with it and used it all last season. It was awesome! We were able to haul five sleds or 2 razors easily with plenty of room and nice options – the heated floors were fantastic!

We wanted to put a fuel cell under it, so we crawled under about a month ago to measure and see if we could fit something in between the cross members. While under there, I noticed a crack on one end of one of the cross members! I couldn’t believe it. Then, as we looked further, we found that ALL FIVE of the cross members that are in the area where the floor goes up and over the axles are cracked on BOTH ENDS! One side has multiple cross members cracked all the way through.

We called Trails West to see what they could do to help us out since there is no reason beams like that should crack. They never called us back, so we had to call a second time. They told us since we were the second owner, they wouldn’t do anything. The warranty only extends to the first owner. Of course, they “have never heard of this” in one of their trailers.

As a business owner in the snowmobile industry, if I had someone call me with an issue “I have never seen before” I would do everything I could to ensure it wasn’t our manufacturing process that caused the issue instead of completely dismissing them. And, I would do everything possible to make that customer happy again.

So now, we have a $25,000 paperweight – at least until we figure out how to tear it apart and replace the cross members ourselves.

We think the issue will probably only show in the trailers with the heated floors. We suspect it will come down to the way that the cross members were cut to put in the heated floor. We can’t see until we tear it apart, but we also suspect that the cuts put in were square, which means that the cracks occurred at the corners of the square cuts. We will be removing the the spray in foam to see what’s up and, I guess, we are on our own to make the expensive and time consuming repair of replacing those defective cross beams.

The cracks are uniform across all of the beams on the raised section of floor inside. This type of breakage does not happen due to an "overloading" issue as they eluded to in our phone conversation with them. This is a MANUFACTURING DEFECT and they hide behind their second owner not covered policy instead of doing what a great company does and fixing the issue.

Their website says, "In the eyes of those who own our trailers, we want to be recognized as having provided a quality, user-friendly product, which provides years of trouble-free service. We consider every owner of our trailers a member of our sales force and treat them as such." Apparently they DO NOT PRACTICE WHAT THEY PREACH!

If you own one of these trailers, I recommend you check yours. If you are the first owner, congratulations! I hope they help you out and not completely dismiss you like they did us.

Steer clear of this company and their trailers.

Kim O.

5/5

I love our Trails West trailer! We live on the road all Winter, and this is our garage away from home. It is so easy to thaw out all of our sleds in between rides every night, and dry out all of our gear. It is also like having a heated locker room when everyone is gearing up, or coming back frozen in the dark from a long ride. Thanks for making a trailer like this!

Wade T.

5/5

I’ve been really impressed with these guys. I had a couple of issues with my trailer. I contacted them and they were awesome about getting me in and getting it fixed. I just got it back tonight and am super happy with the repairs. It’s not always about if you have an issue or not, it’s about how they handle the issue and these guys did great.

Quinn E.

1/5

I highly recommend staying away from Trails West. My mom has a 2016 4 horse adventure gooseneck that is only 3 years old and it’s literally falling apart. The tack door and back door are starting to separate as well as having a faulty brake system! We contacted Trails West to let them know about the faulty brake away switch to see if they would cover it. They proceeded to tell me that the highly reputable company that looked at it was clueless and didn’t know what they were talking about. They basically told me to kick rocks and figure it out on my own because they aren’t going to do anything.

Cindy M. H.

5/5

Love my trailer, it has a 1 year warranty, if you take care of it and maintain it properly, it will last a lifetime.

Sean S.

5/5

Fantastic customer service, we couldn't be happier with our interaction with Todd in the part department.