Tilghman Insurance - North Myrtle Beach, South Carolina

Tiffany L.

Honestly I was recommended to this insurance company and what a joke they are. I came in wanting top put insurance back on my car and the first email I receive from Audrey Booth was that she couldn't offer any assistance to me because i already had a policy. A policy that had just cancelled in October. From there i repeated myself in multiple emails to her multiple different times because she couldn't comprehend that i had no insurance and was having issues with my previous company. I had asked not once but twice for a copy of the report that was showing I had multiple accidents on a day I was involved in only one ( the car was totaled and I was hospitalized for the day). they claim I wrecked multiple times that day. Audrey told me there were "several incidents" on my report but flat out refused to provide me with a copy of the report, she did not want to answer my questions. The final straw was the last email I received from her " I don't know what else to tell you", well it was easy, provide me with a copy of the report that I am LEGALLY entitled to as a consumer. They want over $800 down payment and $400+ a month for a car with a clean record. But refuse to help me figure out a way to clear false reports of accidents on my record. They would not give me any recourse on how to properly appeal my record that has falsified my driving record.

To add they will take their precious time responding so if you're without insurance they'll push you past your 7 day mark intentionally and then throw in your face the repercussions of "fees/fines and having your licenses revoked". She made sure to let me know id be in trouble the longer i wait, but it takes them at minimum 2 weeks to get in touch with you, if at all. I have reported this company to the state.

Darrell P.

Audrey Booth took my call and was able to provide a quote within the same day. I had a tight schedule in order to close on a purchase. She was thorough communicative and patient. Once I decided to purchase the policy, she was able to bind it within a few hours.

George P.

Tilghman Insurance,

I just wanted to take a minute to recognize Audrey Booth for the outstanding work she has done over the past 8+ years servicing all of our insurance accounts. She is very personable, professional, and knowledgeable, and definitely an asset to your agency. When Audrey says she will take care of it, you can consider it done. The only thing that I regret is that it has taken me until now to recognize her. Thanks again Audrey!

George
George M. Petzold
North Myrtle Beach

Kevin B.

Reached out for a quote on insurance on the condo we were buying. Repeated phone calls, emails and nothing from them but promises and excuses after providing them the information they requested. I Had a deadline of June 1st. Finally had to reach out to another company which had multiple quotes to me within a couple of hours. As of today, they have never gotten back to me. Not sure what the problem was, but if this is how they handle people trying to do business with them, how are they if you ever have a claim. Shop around, this isn’t the only game in town, even if they act like they are.

Jim C.

We have a second home in North Myrtle Beach. I got a homeowners policy with Tilgham. They did not inform me that I would need to take pictures and upload them. We have been out of town for two months. I contacted Kim Brown, my agent, concerning this matter. She was supposed to get back with me two days ago. I’m yet to hear from her. Since speaking with her two days ago, I have now gotten emails indicating that my policy has been canceled. This is very unprofessional on their end and very frustrating on my end.

scott L.

I would highly recommend Tilghman Insurance to anyone.
My agent , Audrey Booth, was so helpful in working with me to acquire my HO 6 policy.
Audrey is professional, understands her products and provided fast and effective coverage.
Thank You, Audrey and Thank You Tilghman!

Sidney B.

My first review was 1 star:

Sold my property April 1 and should have received a pro-rated refund. Did not receive it and placed a call to Tilghman. Was told that the refund would be mailed May 12th. Here it is June 7th and I still haven't received a refund. I'm going to call them again and demand a refund NOW and threaten to take them to the SC Insurance Commission.

Updated:

After my first review was posted, I received a call from the actual insurance provider (Tilghman is the agent that sold me the policy not the actual insurance provider). The insurance provider took full blame for the long delay in mailing my refund. They have had significant staffing issues and were unable to process all the refunds that were due. I appreciate their honesty and apology. I also now know that Tilghman was not at fault for the situation. I can give Tilghman an enthusiastic recommendation.

Jj L.

I inquired about homeowners and auto insurance 2 weeks ago, corresponded with someone named Deidre, returned all requested forms and have yet to receive a response. Is there an option to give zero stars? One star is too high.