Star One Credit Union | Big Basin Branch - Saratoga, California

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Star One Credit Union | Big Basin Branch: A Comprehensive Overview

For individuals and families seeking a reliable and customer-centric financial institution, Star One Credit Union’s Big Basin Branch, located at 14411 Big Basin Wy, Saratoga, CA 95070, presents a compelling option. This branch offers a robust suite of services, coupled with a commitment to exceptional customer service – as evidenced by consistently positive feedback. It’s a credit union, prioritizing its members’ financial well-being above all else.

Location and Accessibility

The Big Basin Branch is strategically situated in Saratoga, California, providing convenient access for residents in the surrounding area. The facility is designed with accessibility in mind, boasting a wheelchair-accessible car park and an wheelchair-accessible entrance, ensuring inclusivity for all patrons. This dedication to accessibility demonstrates a genuine commitment to serving the entire community.

Services Offered

Star One Credit Union specializes in providing a wide range of financial services, primarily focused on meeting the diverse needs of its members. Key offerings include:

• Credit Union Services: Members benefit from competitive rates on savings and checking accounts, alongside favorable terms for loans, including car loans and house loans.
• ATM Access: The branch features an ATM, providing convenient access to cash withdrawals and account balances.
• First Notary Service (Free): A valuable added benefit is the provision of a complimentary first notary service, simplifying legal and official document procedures for members.

Customer Service Excellence

A significant strength of Star One Credit Union is its dedication to outstanding customer service. Feedback consistently highlights the helpfulness and professionalism of its staff. Specifically, interactions over the phone, as mentioned by one customer, demonstrate a commitment to clear communication and patience. The willingness to take the time to thoroughly explain options and address individual concerns fosters a strong sense of trust and loyalty.

Community Engagement & Reputation

The branch currently holds 9 reviews on Google My Business, with an impressive average opinion of 4.1/5. This positive rating underscores the widespread satisfaction among members. It suggests a genuine dedication to providing a positive and beneficial experience for everyone who interacts with the institution.

Contact Information & Further Resources

For more detailed information, including account types, loan rates, and operating hours, we encourage potential customers to visit the Star One Credit Union website: starone.org. You can also directly contact the Big Basin Branch at 4085435202.

Recommendation

Considering the combination of competitive rates, accessible facilities, and a reputation for exceptional customer service, Star One Credit Union | Big Basin Branch is highly recommended for individuals and families seeking a trustworthy and supportive financial partner. We strongly advise visiting their website at starone.org to explore their offerings and initiate the process of becoming a valued member.

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👍 Reviews of Star One Credit Union | Big Basin Branch

Bob B.

5/5

Always very helpful service. Very good rates on savings and checking accounts. Great rates on car loans and house loans.
They also offer first notary done for free.
Everyone should have an account at Star One.

Jillian G.

5/5

I had some questions about opening a savings account, and one of the tellers here (I want to say her name was Amelia) was so helpful in helping me over the phone. She took her time to explain my options and was a great communicator and super friendly and patient. Great customer service for help over the phone!

Vincent Y.

5/5

This new location is convenient and always parking to be had in the back. So far it is never crowded with customers. They are friendly and courteous. Cannot ask any more from a credit union.

Danielle M. S.

5/5

Small facility but uncrowded. Quick and helpful service. Easy parking. I've been a member for nearly 20yrs and just love StarOne.

J O.

1/5

There procedures will waste your time and effort without any justification for why that procedure exists. Not worth the sacrifice of bad service and minimal physical presence for minimal upside.

Jack W.

1/5

There's the sign for the credit union but the entire building is empty and being remodeled and the ATM is turned off.

kevbo78

5/5

Very helpful and dedicated staff. Nancy’s the best!

Jose A. M.

5/5