Southland Credit Union - Long Beach, California

Google N.

Title: Disappointing Lack of Restroom Facilities at Southland Credit Union, Long Beach

I recently visited Southland Credit Union located on Bellflower Boulevard in Long Beach, expecting a seamless banking experience. However, to my disappointment, I discovered that there were no restroom facilities available for its members.

As a multimillion dollar credit union, one would expect basic amenities to be provided for the convenience of its customers. The absence of restroom facilities not only inconveniences members but also reflects poorly on the institution's commitment to customer satisfaction.

In today's competitive banking landscape, customer experience plays a crucial role in retaining clientele. By neglecting something as fundamental as restroom access, Southland Credit Union risks alienating its members and tarnishing its reputation.

I urge Southland Credit Union to prioritize the comfort and convenience of its members by addressing this issue promptly. Accessible restroom facilities are not just a luxury but a necessity, especially for an institution serving a diverse clientele in a bustling city like Long Beach.

Overall, my experience at Southland Credit Union was marred by this oversight, and I hope that they take this feedback seriously to improve their services in the future.

Kamau C.

I'm new to long beach. Wanted to open a new account with a credit union. I prefer the personalized service that can be delivered. Unfortunately, unable to open an account. Asked for proof of residency. I have my signed and active lease agreement with address, etc information. Somehow not enough proof? But a hard copy electric bill is more proof than my thousands of dollar a month signed, active lease agreement? Come on guys. You can do better than this. I don't have a CA ID as I'm new here. I had my social security card, my ID, my check stubs, and my lease agreement. Shameful. Definately won't recommend to our contractors who have moved here as well.

Tony D.

Great credit union with good products. Easy access to tellers & always plenty of parking. Customer service is always prompt and friendly.

ERIC S.

Not sure what is going on with SCU, but my wife's account erroneously was charged a Non-Sufficient Fund's Fee and charged $29.00 for online bill payment that she clearly had funds for. The $29.00 NSF Fee was reversed, however since the check was rejected a new check needed to be reissued per the 1st representative. It gets worse. We found out that the original check went through and since she re-issued a new check, she essentially paid twice. After calling again the next day to speak with a representative from the bill pay department, we were advised that she was out of luck for cancelling the 2nd payment and would have to contact the institution it was sent to in order to cancel it. Sorry that it happened, it's your problem now, just deal with it is basically how it was put to us.

Cyntia A.

Super clean credit union! There are devices available to check your account. I like the color scheme and seating area. It has a very inviting feel. It was not too busy and very laid back.

Romance D.

Approval rate is horrible, your approved then your not approved. I don’t recommend , my response to your reply is if you can change the situation and make it things more clear because at this time your underwriter is not looking at the bigger picture .
Also Who and what number do I contact ?

Andrew S.

Came in to sign up as a new member and was helped out fast! They provide Excellent customer service and gave me all the details when signing up! I highly recommend SouthLand or any local credit union over big institutional banks any day!

F.A. M.

Not a very good credit union if you're going to the ATM they're always broken or never working correctly I hate this place I wish you would update its machines