Skyla Credit Union - Pasadena, California

Dennis

I don't expect much from banks or credit unions. The staff is friendly, thay haven't lost any funds and only once had problem with their on-line access which they fixed after a few try. You get the personal touch not avail at most big banks.

Bill Heuser

Absolutely the best place to put your money and the staff provide you with superb service and assistance with your money ? matters..

Robert Hoop

What an awful place to do business. I cannot recommend Skyla to others.

The worst example of incompetent business practices just occurred. My cd expired and I found a much better rate at another banking institution. The other bank faxed my transfer request form to Skyla in Pasadena. Skyla “lost” the fax. So the transfer would not have been processed by Skyla. Worse is that the good cd rate would have expired at the new bank. But I called Skyla to inquire if they received the fax to transfer my money. “No”, Skyla said they had not received it. Because I called an insisted that the fax had been sent, Skyla found the fax in the shedding file!! Some incompetent Skyla employee decided to shed my transfer request form. That is awful business practice.

I notice that other Google ratings by Skyla customers is poor (only 3 of 5 *) , so my experience is not unique.

Avoid Skyla is my recommendation.

Maxx Cohen

These guys are a joke!
I've never had the ball dropped by so many Loan agents and customer service reps at a credit union. Bradley the "senior auto loan processor" told me "I'm old school I don't know how to do a secure email"... Stephanie took 3 days to relay my info to the loan processing department. If your looking for a secure and timely loan look elsewhere!!

Sandi Beltran

I love this credit union. Been a client for more than 30 years. Very customized and personal service. Never met in person, but they have always handled our needs from a distance, even living abroad.

Blanca Ibarra

I’ve been a member of this credit union for so many years, The service was excellent. I never considered going else where. Now I don’t know what’s happening maybe the merge, but customer service is gone. The response to request is like whatever. Now I feel like I’m dealing with the DMV. VERY DISAPPOINTING.
I’m considering taking my business some where else.

Anthon Zephir

When I first joined the credit union they were very professional outstanding very awesome when I have to file bankruptcy that's when the credit union became very nasty they closed my account and it is a person that works in collections that holds all the bankruptcy accounts her name is Catherine she's very rude obnoxious and very unprofessional I don't recommend no one and I mean no one getting an account or dealing with them on that type of level. Thank God I did a refinance with another bank and I'm so glad to leave parson Federal credit Union they are the worst credit Union and I mean the worst and I'm telling you take your chances if you want

A H

Horrible customer service. Misinformation. Lack of care for their customers. I was told one thing by one representative, then another, neither were correct. This used to be a great bank, but now very disappointing. Do not use, there are several other credit unions that care more about their members.