SAFE Credit Union - Rocklin, California

SAFE Credit Union, located at Address: 6190 Stanford Ranch Rd, Rocklin, CA 95765, is a well-known credit union that offers a variety of financial services. With a phone number: 69797233 and website: safecu.org, this institution has made it easy for members to access their accounts and services.

SAFE Credit Union specializes in being a credit union, bank, business banking service, car finance and loan company, and mortgage lender. These specialties make it a one-stop-shop for all your financial needs. The credit union has a reputation for excellent customer service, making it a popular choice for those looking for a reliable financial institution.

The Rocklin branch of SAFE Credit Union is wheelchair accessible, with a wheelchair accessible entrance and parking lot, making it easy for everyone to access their services. It also features a drive-through for added convenience.

There are 27 reviews of SAFE Credit Union on Google My Business, with an average opinion of 3.9/5. The reviews are generally positive, with customers praising the credit union's customer service, competitive rates, and convenient location.

Reviews of SAFE Credit Union

Ashley Ivy

1/5

At about 1030 on 8/9/2024, I attempted to utilize shared branching services at a SafeCredit Union in Rocklin. My credit union is EFCU financial. The SafeCredit Union atm gave me the option to deposit onto my EFCU debit card. I deposited $1600 and the atm did a hard reset, taking my money and my debit card. SafeCredit Union manager, Ronila Prasad, informed me that I would have to have EFCU dispute the atm transaction to be refunded. Ronila informed me that she could not help me at all since I was not a SafeCredit member, she did not even ask for my information for when the atm was counted down. She was nice enough to let me know that counting down the machine would do no good since SafeCredit doesn't own the machines or provide service to them. After speaking with EFCU, there is no transaction to dispute, as the atm never sent information before resetting. It has been almost a month and no one from SafeCredit can tell EFCU anything about this or will return calls to EFCU to clear the matter. After several unreturned calls, I finally had to walk into SafeCredit and hand Ronila my phone with an EFCU representative on the line. Ronila again refused to help, just said to call shared branching. Shared branching doesn't know what to do because the atm sent no transaction information. Do not use the credit union for shared branching services if you actually want your money. Ronila told me their atms are not setup for shared branching, though they give you the option and do not have sign saying otherwise. Ronila said this happens a lot at her atm. This is not right and needs to be corrected asap.

Kelly Burke

5/5

I've been a member since 1994 and it is honestly the best bank I have ever done business with. The staff is always very helpful and their customer service is top notch! I highly reccomed this bank.

Terry Miller

5/5

Customer service is great. The loan officers helped guide my teen son in strategies to establish good credit and provided excellent counsel. A shout out to Horacio Lunar Garcia. He was both patient and instructive throughout our conversation and answered all of my son's questions. He listened intently to our plan and needs and provided great advice regarding best approaches for loans, credit cards, and planning for future needs. When we walk into SAFE we feel we have a group of financial partners. The Bank Tellers make us feel like they know us and they offer the services that meet our financial needs.

Chuck Carmichael

2/5

SAFE CU could have done a better job with the system upgrade. The information I received said that “All” account numbers would be changing. After changing and forwarding my multiple direct deposit paperwork, imagine my surprise when my employers said the account numbers were the same and haven’t changed. Talked to SAFE CU and they said, “You don’t have to do anything your direct deposit information remains the same.” That’s not what your information stated!! Unnecessary stress.

Larry Walls

5/5

I’ve been banking with Safe for around six years and I’ve never had a problem with them. I have only experienced superior customer service anytime I have dealt with anyone from the bank. Outstanding online and app banking.

Shelly Moranville

1/5

Loan officers dont take the time to ensure all information is correct before they start quoting or guaranteeing information or running your credit. Horacio LunarGarcia quoted us an amount, those numbers changed 3 times, each time with an apology and a sorry I don't know where I got that number. Never answers phone, had to walk into branch to make contact. Called manager to complain did not do much good. Now I am fighting to get credit inquiry removed from credit report and I am being told it is my fault that I misunderstood them. Yes, I misunderstood that my home would need to double in value in 30 days. Becareful when doing doing a loan with this branch, no concern for accuracy, no attention to detail, no accountability and no customer service. Lost my business for good today!

Gail James

5/5

The magic word is CREDIT UNION. Member owned. Same safety back-up as for-profit banks. Good service. Some locations have coin counting machines. ATMs convenience.

Walter P Hopkins

5/5

Friendly staff and convenient hours. Full service financial needs.