Roy Garza: Allstate Insurance - Bakersfield, California

Roy Garza: Allstate Insurance

Located at 5100 California Ave STE 108, Bakersfield, CA 93309, United States, Roy Garza: Allstate Insurance is a well-established insurance agency offering a wide range of insurance services. With a phone number of 6613972810 and a website at agents.allstate.com, Roy Garza and his team are dedicated to providing exceptional service to their clients.

Specialties: Insurance agency, Auto insurance agency, Home insurance agency, Insurance company, Life insurance agency, Motorcycle insurance agency, Renter's insurance agency

Other points of interest: Online appointments, On-site services, Wheelchair-accessible car park, Wheelchair-accessible entrance

With a solid reputation, Roy Garza: Allstate Insurance has received 41 reviews on Google My Business, averaging a 3.9/5 rating. This demonstrates the agency's commitment to customer satisfaction and its ability to meet the diverse needs of its clients.

👍 Reviews of Roy Garza: Allstate Insurance

Steve M.

3/5

I've been with Allstate since around 1960. I have enjoyed the product and the service from since 1960 up until about 19. 85, excuse me, two thousandand 5. You're a whole attitude has changed since then. It seems like no one really knows least. The agents don't know exactly what they're selling and what it's for.
I have only turned in probably 3 claims. Since then, but each time the last 2 claims have always been a major fight with them. And in fact, the last claim was just a year ago and I still haven't been paid on that. Nor do I expect to be because they've changed their policy without changing my policy in writing. I have tried the contact Mr. Garza about this. Wanting to talk to him and I fact I've emailed them and gone down there and made personal reqwest. And to this date, he has not returned anyone of my? I think 6 calls are my 3 in person visits. So I really can't blame the agents when the person that leads them doesn't have any respect for his clients.

Ryansmithtattoo A.

1/5

With this company for a decade. Customer service went down the drain and prices went through the roof. Wallet got stolen , locked all my cards, one payment got canceled because card was locked. Tried to pay with new card but now I have to pay full policy up front after never missing or being late on one payment. So I say no and go to State Farm for half price. Then they send not me the account holder but my wife to collections even though she never had insurance with Allstate. Never told us we owed money just sent it to collections. Can’t produce any documents that my wife signed because she never did sign any. Long story short I’ll never do business with Allstate again. State Farm took me right away for a great price and also said that other people have been going through this as well.

Miguel

1/5

I was not greeted with respect when I walked into the office. There was no presence of any agents. After about a minute, a lady showed up and just asked me "what do you need?" instead of welcoming me into the office. I went there to cancel my policy because the insurance company raised my policy and it was more than 200% increase, which is surprising to me since I don't have any tickets on my record. I had an accident months ago but it wasn't my fault and no one was injured. Minor accident of just a touch. I was then directed to an office there where there was a lady that mistreated me, she was making offensive gestures while she was speaking to me. On top of that, she was pointing at me. I only said my name and nothing else, she was confusing me with another person. I did not say my policy number or my full name and she was already saying how bad of a driver I am without even asking me for my full name or policy number. Her tone was very discriminatory and offensive as if I was her enemy. Never said a single bad word. I expressed to her that her attitude was condescending and that she should not be mocking people. Her response was that that's 'how I behave and that's just your opinion" Then she said if I can't help you then bye, bye. I spoke to the supervisor there and he was a gentleman. I respect him, very humble and he listened to me. I won't come back. Truly dissapointed !

leo C.

1/5

Went in to pay my payment they took the money every thing seemed fine a few days later got email stating that they returned my payment I had informed them that I would be a some days late because I was out of state on the road they advised me no problem when I received the notice I went into the office requesting to talk to Roy Garza the owner or have him call me I did this 2 times I don't know if the girl gave him the messages I haven't heard from him. Then I started to get email from you I called the office and talked to the same girl and she states the reason why getting the email is because my home coverage is still in effect she offered to take me off the list I asked her to do that for me since I was going to drop Allstate all together no matter how long I've been with Roy Garza 20yrs plus

Ale F.

5/5

Me and my husband rushed in at near closing time (he's a plumber so we don't even know what time he'll get home) and they stayed open longer to ensure we had insurance before we left they were super nice and extremely knowledgeable and patient.

JESSICA A.

5/5

I just want thank Jackie for fixing my policy. She is very helpful and explains everything to me when I have question's about my policy!

Nayeli F.

5/5

I really like the way the receptionist helped me get the best possible deal, the set up is easy and paying is super easy.

Christopher D.

5/5

Awesome people to deal and insure my car through. Real friendly!