ROC Title Agency West - Lake Havasu City - Lake Havasu City, Arizona

Monica B.

We had two Transactions with ROC Title and we were very impressed with the Service they provided to us. Daily updates and a very smooth Closing. They treated us like Family. 5 Stars for Tina Wightman, Lenea Shaver and all the Staff. We highly recommend ROC Title. Thank you for everything. Robert and Monica Branch

Patti D. M.

Recently, I was in a transaction as the buyers agent. The process was very trying but the staff lead by Beverly Hardy - guided us with professionalism, patience and poise. It took (4) weeks longer than expected. The Lender was on the east coast making it a time issue. The transaction was also a (3) way concurring set of escrows. Thank you all for the GREAT job.... you ROC !!

JEFF P.

Lenea Shaver is very diligent and responsive to my needs. Always has continuous communication throughout the transaction

Mark A.

ROC Title Agency West has been an outstanding organization to work with during my residential purchase and closing. Beverly Hardy is a fantastic agent and works to make the entire process as easy as possible. Her knowledge and experience is a shining example of why ROC Title is the right company for title and escrow needs. ROC Title is extremely competitive in pricing and Beverly Hardy ensured there were no hidden costs in the financial closing documents. Starting early and working hard to facilitate closure on the agreed upon date exemplifies her dedication to clients She is a huge asset to ROC and is the primary reason I would recommend their services to anyone entering into a purchase agreement.

Thank you Beverly.

Susan B.

Lenea Shaver is top notch! She's very professional and efficient; plus she's a pleasure to work with.

Ginger T.

Lenea at ROC Title in Lake Havasu was very helpful through the process of closing on my home.

Shannon D.

I have done several deals with ROC Title. I have always had 110% wonderful experience. As a former Escrow Officer and Title Rep., I recognize the amount of service and overall exceptional service from the whole team and it definitely takes the ENTIRE TEAM for a five star level of service. So much thanks to all of you at ROC Title!

Steven G.

Horrible experience. Have closed on 6 properties in the Mohave area (three of which were in the past six months) and never had such a bad experience with a title agency. Agent (or agency) is not detail oriented: numerous mistakes and oversights. Spent hours texting/talking with the title company’s notaries, leaving messages for the title company, waiting for calls to be returned, talking with agents from the title company, and talking/texting with my real estate agent trying to get the paperwork and closing information correct.

- Multiple Notary issues: Requested and told it would be a virtual notary, then changed to an in person notary from another city (but same state), changed back to virtual notary, and finally we used a local notary whom we chose in our hometown.
- Several virtual documents had to be signed multiple times due to mistakes on the documents (i.e. one of the sellers was left off of the paperwork).
- We contacted the agency because the physical doc (contract) was incorrect; we were told to sign the inaccurate document and the doc would be changed later. WHAT The notary called to request the change and the agency said no. Agency would not change the doc until our real estate agent in Mohave county called and requested the change. A new contract was then faxed over and signed.
- This was the smallest selling price out of all six properties, yet the highest fees (Recording Service Fee, Settlement Fee, Owner Title Policy Fee, and more Fees). Although most of these fees are the same fees charged at other title companies, the amounts WERE MUCH HIGHER making it the most expensive closing out of all six properties.
- Even after the sale was complete the taxes on the settlement were done wrong (not in accordance to how it was marked on the paperwork) and had to be redone and resent.

Will not use this title company in the future.