Rena MacDonald - State Farm Insurance Agent - Fairfield, California

Susanto L.

Ryan was very helpful with what I needed to do with my account today. But then again, I always get outstanding customer service every time I call Rena MacDonald's office. During regular business hours, I don't remember my phone ringing more than two times every time I call. And Ryan always follows through on things I need. I've been a satisfied customer of this office for almost 19 years, which is why I feel guilty about filling out this survey only for the first time.

Jonathan S.

I've been a loyal State Farm customer of Rena Macdonald for over 15 years. She and her staff have been nothing but amazing. They really take the time to understand who we are as a family and as our life events change, they offer suggestions to policy coverages based on our needs without any pressure. Even as years pass, we get a friendly email or call from Rena to check in on how we are doing.

Ryan Craig has always been super responsive and is extremely quick to turnaround any of my requests. I hope that others shopping for a dedicated insurance agent/team will consider Rena Macdonald's office for their dedication to their customers and impeccable service.

Tea B.

After calling over 5 insurance companies Rena was finally able to help me get insured the same day! Fast and easy process, I was very pleased with her attitude as well. She’s so sweet 10/10:)

Whitney L.

My entire family has been working with Rena for 20+ years! When I my old reliable car was totaled, I was lucky to have Rena’s team on my side and providing the best advice.

Rena and her team are full of knowledge, reliable and provide the absolute best customer service— you need that when you are in a crunch. I most recently worked with Tiffany and she made adding my new vehicle to my insurance so quick and easy! I can’t recommend her and the team enough—they are both professional and have efficient.

Jason W.

Very friendly and extremely helpful. I have called several times to update and add vehicles to my insurance. Ryan is always willing to help and handle any of my insurance questions and policy changes. Highly recommend Rena MacDonald's office.

Mary V.

My family has been with Rena’s office for a very long time. When my parent’s house burned down, they were there every step of the way. They are always patient, kind, understanding, compassionate and efficient. Rena, runs an extremely reliable and professional office. Every time I call or email, Ryan takes care of my needs and is always pleasant to work with. He is very quick with getting things done and goes out of his way to help out! There was a time I had to speak with a representative at an office in a different city, and the interaction I had with her was so unpleasant, I sent an email to both Ryan and Rena thanking them for their amazing customer service because I realized how good we have it with them! I absolutely love Rena’s office and staff!

Kirk B.

I've had the pleasure of working with Rena and her team for the past 18 years. Over those 18 years I have had nothing but the best service, reliable feedback and responses and most importantly, I was treated extremely well. Never did I feel like I asked too many questions, suggestions were given and clarification questions are always asked by Rena and her staff to make sure you have the right information to make an informed decision about you insurance needs. I highly recommend Rena MacDonald to anyone looking for competent, reliable and trust worthy insurance coverage. Thank Rena and Team you for all the years of great support.

juney J.

Let me first start by saying I've been with Rena McDonald for too many years to count. She is a fantastic woman with countless years of experience and knowledge for all of the products she offers and more! My favorite representative is Ryan! His unequivocal customer service and ability to transcribe a horrible situation into a pleasant experience is magical! I trust Ryan for all of my needs he knows me by name and quickly solve any problems or issues and I may have. It's fantastic to have someone like Ryan on your team to help you went unforeseen situations arise and he quickly and calmly handles everything and keeps you abreast of what's going on. I think you Ryan and Rena for always being there step by step and growing with our family as our needs change. Thank you so much and we will not be going anywhere! Thanks again. Feel free to call them and ask them any questions about the multitude of services that they offer everybody in the office is also very well equipped to help you and happy to serve you as best as they can. Again many blessings and thanks again Rena McDonald office State Farm!