Red Door Property Management - Fayetteville, Arkansas

Neil Ritchie

This has been the most unprofessional company I have ever dealt with. They are unresponsive, show no regard for tenant concerns, and fail to address issues in a timely manner. Phone calls and requests for assistance go unanswered. If you have any other options, avoid renting with this company at all costs. If I could leave a zero star review I would.

RiverCloud

Absolutely fantastic property management company. I've been with them for many years. They are professional, effective, and efficient. Thank you again for everything you have done for me!

Arietta ariastole

My mom has been calling for over 3 months now for her security deposit and they've yet to deliver on it. Say they're gonna call back or get in touch with the person responsible for that but never do. Very unprofessional company. They do not care.

Susy Reyes

We have lived ?on one of there property for 8 ?years and every time we need something reddoor property has always been there for us?. We are happy with management as well?

Addie Soto

Super unprofessional.

Viewed & applied for a property on a Thursday. Friday we were told we would need a cosigner because our "credit is too low and debt is too high". I told them I do not have/need a cosigner that our credit and income should suffice. Chris and someone in the background then said "Okay no worries, We can work with it! Once we hear back from your current landlord, we will be good to go." I figured we had the property for sure.

Monday came along.. Silence.
Tuesday came along.. More silence.
Around 2 on Tuesday, I finally called and asked what was going on with our process. Chris acted like it was an inconvenience to talk to me and told me its not going to work because of credit/debt. Knowing our credit and debt to income ratio is better than most, I persisted since I needed answers. So I asked Chris "Well what credit score are we needing to be approved?" He replied, "A 640 or more." Let me state here, our credit was pulled way above a 640 (so not a valid excuse to not accept us as tenants) - this was something I continued to discuss with him and his response is "Well also your debt is too high". In which I replied that our monthly debt has been paid off and the total amount was pulled at ~ $414/month (we only have one car payment (and rent))... We make well over 100k a year and if credit & debt are their excuses to not rent to us, then so be it. Chris did tell me the previous tenants made LOTS of money (not sure what that means lol) so perhaps we just don't make enough for this company to rent to us.

I'm sure we dodged a bullet with these guys. The poor communication skills, lack of competency, & disrespect is definitely the reason this company only has 2 stars. There are so many other great property management companies in NWA. Prestige Realty (my #1 pick - fantastic management), Re/Max, NWA Pro Realty, etc. Hope this helps someone in the future!

Michael Siniawa

I was a tenant at an address in the north-central area of Fayetteville. The apartment was in good condition and seemed to be recently improved. Although, there were some minor defects with shoddy paint. The cabinets and kitchen were oddly organized.

I had poor experiences with their maintenance services. They do not seem to have an on-call person, which delayed any prompt responses. We had two incidences with broken stairs. They were repaired and broke again at the same location. I and a roommate had fallen multiple times on them since the initial repair made a step lopsided.

They do not do regular inspections. which was admitted by an employee who showed my apartment. At the end of my lease, there was zero contact with Red Door. In fact, seemingly not aware of the end of my tenancy, they charged me for rent an additional month. Upon contact, this was corrected. While my roommate and I did accept a trash-out fee for furniture left, we did expect some end-of-lease contact in regards to the deposit and costs of the trash out. We did not. We didn't get a deposit back at all. I also did not hear about my pet deposit.

Overall, this management company seems to be unprofessional at upkeep and following up with their residents and awareness of their leases and deposits. I'm not sure why, but I hope they can improve.

Kristen Williams

If I could give them 0 I would. One of the worst property management companies I have ever rented from. They do not uphold the clear terms of the lease. I.E. giving a 24 hour notice before someone comes. Also never fixed the washer. They came and screwed down the lid and never mentioned it again. Was not helpful in helping current tenants find a new place once one was sold. Absolutely horrible customer service. Good look getting them even on the phone.

Alex Laguarta

DO NOT RENT. First off. One star is overly generous. Never in my life have I ever experienced such absolute stupidity . Who do these people think they are!! Thinking it is ok to ignore phone calls time and time again and when they do answer the phone have the audacity to hang up on the tenant. Their lease agreement (which was signed by both parties) states that by Arkansas law a refund of deposit must be mailed within 60 days of the lease termination and it has now been 94 days. After countless phone calls and shallow promises and a couple lies I have had it with this company. Please for the sake of your sanity please do not rent from them. A bad experience is an understatement. Can’t wait to sue.