PenFed Credit Union - Salinas, California

Address: 1410 N Main St, Salinas, CA 93906.
Phone: 8002475626.
Website: penfed.org.
Specialties: Credit union, ATM, Federal credit union.
Other points of interest: Wheelchair accessible entrance, Wheelchair accessible parking lot.
Opinions: This company has 28 reviews on Google My Business.
Average opinion: 2.4/5.

Location of PenFed Credit Union

8002475626

PenFed Credit Union, located at Address: 1410 N Main St, Salinas, CA 93906, is a well-known financial institution that specializes in credit union services. With a phone number of Phone: 8002475626 and a website of Website: penfed.org, this establishment offers a variety of financial services, including ATM and federal credit union options.

One of the key features of PenFed Credit Union is its commitment to accessibility. The location has a wheelchair accessible entrance and wheelchair accessible parking lot, making it easy for everyone to access the services they need.

In terms of reputation, PenFed Credit Union has received 28 reviews on Google My Business, with an average opinion of 2.4/5. While there is room for improvement, this credit union remains a trusted choice for many individuals in need of financial services.

When it comes to recommending PenFed Credit Union, there are several key points to consider. First, its central location in Salinas, CA makes it a convenient choice for those in the area. Additionally, the credit union's commitment to accessibility is a major plus, ensuring that everyone can access the services they need.

Of course, it's important to consider the credit union's reputation and reviews as well. While there is always room for improvement, PenFed Credit Union has a solid track record of providing reliable financial services to its members.

Overall, if you're in need of credit union services in Salinas, CA, PenFed Credit Union is a great option to consider. With its convenient location, commitment to accessibility, and variety of financial services, it's well worth checking out. To learn more, be sure to visit the credit union's website at Website: penfed.org.

Reviews of PenFed Credit Union

PenFed Credit Union - Salinas, California

Evan Haddad

1/5

Recently refinanced an auto loan with PenFed. It was a mistake. It’s nearly impossible to make easy and convenient principal payments thanks to an incredibly outdated software system that takes 5 whole business days to clear a transfer from your outside bank — even if you’ve made such transfers many times. And then you have to call PenFed to make the principal payment every single time.

All together, it makes trying to pay your loan a massive hassle. It takes so long to clear funds that you end up paying tons in daily accrued interest anyway.

I shaved off a couple interest points but lost quick and easy ability to manage my loan. I really regret going this route. Terrible place to refinance. Extremely disappointed.

Azael Pulido

2/5

Almost building the courage to leave this credit union. Service and features are always letting me down. No sample checks (to charge for cashier check), app is always going down, can't link to plaid or other new techs. Im almost done

Rav Barring

1/5

I share my experience with others. This credit union is one to be absolutely avoided. It’s sooo hard to transfer funds. If you make a large deposit. It will take forever to clear. Not easy to work with. No debit card feature on their HELOC’s. Their system doesn’t accept PLAID. So you can’t do electronic bill pay as easy and track Financial’s with other software. I’m stuck with them because of the HELOC. High interest environment and poor economy has created a tough situation for us. Can’t wait to be rid of this company.

Colton E

1/5

Penfed did no investigation on the property we were buying prior to sending us through escrow. Ultimately, they said they would not finance our home when we were within 10 days of closing escrow. Leaving us to scramble for a new loan company to fund our house we were in contract for. Regardless of having all the property information for about 30 days prior. They then proceeded to not return our calls or emails on a manner that was fitting to the fact they just dropped us in a very complex spot.
DO NOT RECOMMEND AT ALL

Jayme

4/5

So far so good, I do most of my banking online with them, they do need to improve their mobile app as the features don't all work as well as they do on your laptop. I got a nice credit card low interest rate. It would be nice if the banks would communicate with each other, one credit union to the other so I can transfer money when ne we ded.

Tabitha Davis

4/5

I've come from a big bank where they just see you as a number unless you are a private client. I have been banking with Penfed for a few months and i'm the type that likes to go into a branch and speak to someone in regards to my account than handling such business over the phone. Everytime I walk into the branch, I am treated with genuine excellent customer service and I never feel rushed. Any questions or situations I need assistance with that I do have, the representatives at this branch are quick and efficient in assisting me. I'm an older millennial and understand that online banking has a time and place but some things are better off in person and that includes building a banking relationship. The two representatives I have had pleasurable experiences at this branch were Alyssa and Desiree. I would give 5 stars but Penfed does need to improve their seemingly antiquated system to compete with the bigger banks and improve customer online banking user experience.

M Andrée

3/5

Good LUCK banking with these people. They took weeks to send a paper notice requesting additional information, after I had already been approved for their credit card. Fast forward 13 days from the date they supposedly mailed my card and I still have not received it. First class mail does not take this long to arrive.

Update:
After the paperwork was finally sorted, there have been no further issues with banking. The app and website have been fine and I never have to reach out to customer service.

DEAR DEE

1/5

Since PenFed has merged with AllUSCreditUntion the customer service over the phone has been terrible. They closed my account with only 3 days to Christmas and felt it was best to send a letter instead of the multiple forms of contact on file. AllUS has always been very professional when communicating and so far we have not had that experience since the merge. Still have not received any letter on how to proceed with MY funds and they will not provide any information over the phone. If YOU PLAN TO BANK HERE DO NOT, IF YOU HAVE A CURRENT ACCT PLEASE WATCH YOUR MONEY OR DO NOT MAKE THIS YOUR PRIMARY BANK!