Patrick Neal Insurance services - Antioch, California

Overview of Patrick Neal Insurance Services

Located at 3240 Lone Tree Wy, Antioch, CA 94509, United States, Patrick Neal Insurance Services stands out as a comprehensive insurance agency offering a wide range of coverage options. With a phone number 925-963-8089 for direct contact, potential clients can easily reach out for their insurance needs. The company's phone number is readily available for inquiries, ensuring customers have a straightforward path to obtaining the information they require.

For those interested in exploring more, their website, theoneandonlyinsurance.com, provides a wealth of information about their services and allows visitors to delve deeper into what Patrick Neal Insurance Services has to offer. Their specialties are quite extensive, covering everything from Auto Insurance, Boat Club, Dental Insurance, to Home Insurance and even Life Insurance. They also cater to Motorcycle Insurance and Renter's Insurance, making them a one-stop shop for all insurance needs.

One of the other points of interest for patrons visiting Patrick Neal Insurance Services is their commitment to accessibility. The establishment features a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating their dedication to serving all customers, including those with mobility challenges.

However, it's worth noting that Patrick Neal Insurance Services has received mixed feedback. They currently have 2 reviews on Google My Business, but with an average opinion of 1/5. This indicates a significant room for improvement, which could be concerning for prospective clients. Such low ratings may suggest issues with service quality, customer satisfaction, or perhaps even transparency in their insurance policies.

Given these factors, it's crucial for anyone seeking insurance to weigh their options carefully. While Patrick Neal Insurance Services offers a broad spectrum of coverage, the average satisfaction level reported is a red flag. Potential clients might want to consider reaching out directly to the agency through their website to inquire about their specific needs and expectations. A direct conversation could provide more insight into the service quality and customer experience they can anticipate.

👍 Reviews of Patrick Neal Insurance services

Anton K.

1/5

When I first started with Patrick, the policy he gave me was amazing for my driving record. However, when the monthly payments started to come the price seemed to fluctuate. When I questioned this there was always a reason that seemed to make sense. Then later I was told the price was actually higher than we initially agreed on. Since my driving record was not the best, I stuck with this price because it was hard to do much better. Once one of my policies was over, I said I wanted to cancel and I showed proof of a new policy. He matched the price but with better coverage. The policy premium he sent me was six months for around $1200. Again I noticed the price would fluctuate. I questioned him and again he gave a reason that seemed to make sense. Four months with changing prices, I checked the website policy instead of trusting the one he sent and I signed; the policy online said just under $1500. I have signed many policies with him and I am not aware how many times this could have happened to me.

AIM M.

1/5

Patrick is a great salesperson: able to chit-chat to death, but doesn't deliver. The premiums of the policies were higher than promised, his responses delayed — there was always "something else keeping him busy" (are we all not busy?) — and his explanations were gibberish — he's unable to write coherent sentences. Fortunately, within a month I made the decision to cut him and go back to my previous insurance broker, who had been great except more expensive (in appearance). I'm very happy to have ended the relationship with Patrick and the extra money is well worth it.

The kicker and the reason that led me to post this review? I asked him for the status of my car policy on Feb. 17; as of today he had not responded, so I asked again. His response was "please call travelers for billing or status on these things, we do not handle billing/refunds. -P". I called and the response was that he had not cancelled my car policy; the others had been cancelled but not that one. Also, they told me to go back to my agent, but when they saw I was very angry, they decided to help me directly. And they did.