Partners Federal Credit Union - Burbank, California

Partners Federal Credit Union: A Reliable Financial Institution

Partners Federal Credit Union stands as a well-established and community-focused financial institution dedicated to providing exceptional service and a wide range of financial products to its members. Located at 2411 W Olive Ave, Burbank, CA 91506, United States, Partners FCU has proudly served its members since 1977, cultivating a reputation for trustworthiness and personalized attention. The credit union’s commitment to its members is evident in its consistently positive customer feedback and its dedication to accessibility.

Key Features and Services

Partners Federal Credit Union offers a comprehensive suite of financial services designed to meet the diverse needs of its membership base. These services include:

• Credit Union Services: At its core, Partners FCU operates as a credit union, meaning it’s owned by its members. This structure allows the credit union to prioritize its members’ interests, offering competitive rates and fees compared to traditional banks.
• ATM Access: Members enjoy convenient access to cash through a network of ATMs, both within the credit union’s branches and through partnerships with other financial institutions.
• Loans: Partners FCU provides various loan options, including car loans, personal loans, and potentially other specialized financing solutions tailored to individual member circumstances.
• Deposit Accounts: A selection of deposit accounts, such as checking accounts and savings accounts, are available to accommodate different financial goals and preferences.
• Financial Education: The credit union likely offers educational resources and workshops to help members improve their financial literacy and make informed decisions.

Location and Accessibility

The physical location at 2411 W Olive Ave, Burbank, CA 91506 is designed with member convenience in mind. The facility is equipped with wheelchair-accessible car parks and an wheelchair-accessible entrance, demonstrating a commitment to inclusivity and ensuring that all members can easily access services. This accessibility feature is frequently highlighted in positive feedback from members.

Customer Feedback and Reputation

Partners Federal Credit Union enjoys a generally positive reputation, as reflected in its 16 reviews on Google My Business with an average rating of 4.4/5. These reviews consistently praise the helpfulness and courteousness of staff, particularly mentioning a gentleman named Frank and his trainee. Several members have been with the credit union for extended periods, including one member who joined in 1977, further reinforcing the long-standing trust and loyalty within the membership. The feedback often underscores the friendly and welcoming atmosphere within the branches. While some members have expressed minor preferences regarding the online and phone experience – specifically referencing the hold music – the overwhelming sentiment is one of satisfaction and appreciation for the quality of service provided.

Notable Interactions & Staff Member Recognition

Specific anecdotes from customer reviews highlight exceptional interactions. One member described a recent visit where a staff member, identified as Frank, went above and beyond by offering a free shirt. This demonstrates a commitment to going the extra mile to provide a positive member experience. Similarly, another member, Irma and Saul, were commended for their efficiency and professionalism in assisting with a car loan. These examples illustrate the dedicated and helpful nature of the Partners FCU staff. The credit union seems to foster a culture of prioritizing member service and building strong relationships.

Contact Information and Website

For more information about Partners Federal Credit Union, its services, and membership requirements, please visit their Website: partnersfcu.org. Alternatively, you can contact them directly by phone at Phone: 8009486677. The website provides access to account information, loan applications, and important resources for members.

In conclusion, Partners Federal Credit Union presents itself as a reliable and member-centric financial institution with a strong track record and a commitment to providing accessible and personalized service. Its Burbank location, combined with its online presence and readily available contact information, makes it a convenient choice for individuals seeking a trusted financial partner.

👍 Reviews of Partners Federal Credit Union

anthony A.

5/5

I came in to make a deposit.
A gentleman named Frank had a trainee with him.
He took care of me tremendously. I asked for a free shirt. He was willing to give it to me.
I want to thank Frank and partners for the courtesy, and always being nice to me when I come in

Tom J.

5/5

I've been a member since 1977...yup. Great credit union. Now, if they would just go back to Disney music on hold.

Bill M.

5/5

Received a car loan. No problem at all. Irma and Saul were awesome! I highly recommend Partners.

Nando C.

4/5

I love partners but hate they're app and over the phone experience.

Larry R.

1/5

Needed to talk with a agent. Got a call back but terrible reception. Still haven’t been able to talk with a agent

Matt J.

4/5

Usually Convenient. When opening an account, the system went down part way through an hour long process and we had to start over another day.

mark W.

4/5

free parking... convenient location...
great extended hours...

Henry C.

4/5

Great Service!