What services does PHEC provide?

PHEC provides electricity distribution, outage management, prepaid electricity, and energy efficiency programs.

What are the featured characteristics of PHEC?

PHEC's facilities are wheelchair-accessible, they have a drive-thru payment center, online services, and are community-involved.

How can I report an outage?

You can report an outage through PHEC's online outage map or by calling their customer service line.

What are the energy efficiency programs offered by PHEC?

PHEC offers rebates for energy-efficient appliances, LED light bulb giveaways, and customized energy audits.

Panola-Harrison Electric Cooperative - Marshall, Texas

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 410 E Houston St, Marshall, TX 75670, United States.
Phone: 9039357936.
Website: phec.us
Specialties: Electric utility company.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 93 reviews on Google My Business.
Average opinion: 2.1/5.

📌 Location of Panola-Harrison Electric Cooperative

Panola-Harrison Electric Cooperative 410 E Houston St, Marshall, TX 75670, United States

☎️9039357936

⏰ Open Hours of Panola-Harrison Electric Cooperative

Monday: 8 am–5 pm
Tuesday: 8 am–5 pm
Wednesday: 8 am–5 pm
Thursday: 8 am–5 pm
Friday: 8 am–5 pm
Saturday: Closed
Sunday: Closed

Panola-Harrison Electric Cooperative: A Comprehensive Guide

Introduction

The Panola-Harrison Electric Cooperative (PHEC) is a vital utility service provider based in Marshall, Texas. Established to serve the residents and businesses of Panola and Harrison counties, PHEC has been committed to delivering reliable, affordable, and safe electric power since its inception. This article provides a detailed overview of the cooperative, its services, location, unique features, and practical information for customers.

Main Services

Electricity Distribution: PHEC's primary service is distributing electricity to over 10,000 members across its service territory. They maintain and upgrade the electrical infrastructure to ensure consistent power supply and minimal outages.
Outage Management: The cooperative offers 24/7 support to address power outages promptly. Members can report outages or check the status of repairs through PHEC's online outage map or by calling their customer service line.
Prepaid Electricity: PHEC offers a prepaid electricity option, allowing members to pay for their power usage upfront. This service provides customers with more control over their energy consumption and budgeting.
Energy Efficiency Programs: PHEC encourages energy conservation and offers various programs to help members save on their electricity bills. These include rebates for energy-efficient appliances, LED light bulb giveaways, and customized energy audits.

Location and Access

The Panola-Harrison Electric Cooperative is conveniently located at 410 E Houston St, Marshall, TX 75670, United States. This address places the cooperative in the heart of Marshall, making it easily accessible for members residing in both Panola and Harrison counties.

The cooperative's office is situated near the intersection of E Houston St and N Washington Ave, close to several local amenities, including restaurants, shops, and parks. Nearby neighborhoods include North Marshall, East Marshall, and South Marshall.

For those traveling by car, PHEC's office is easily accessible from major roads like US Highway 59 and State Highway 79. There is ample parking available on-site, including designated spaces for disabled customers. Public transportation is also an option, with the Marshall Transit System's bus routes serving the area.

Featured Characteristics

Wheelchair-Accessible Facilities: PHEC's main office is wheelchair-accessible, featuring ramps, automatic doors, and wide corridors to ensure easy navigation for all customers.
Drive-Thru Payment Center: The cooperative offers a drive-thru payment center for members' convenience, allowing them to make payments without leaving their vehicles.
Online Services: PHEC provides various online services, such as online bill payment, account management, and outage reporting, enabling members to interact with the cooperative at their convenience.
Community Involvement: As a not-for-profit cooperative, PHEC is deeply committed to its community. They sponsor local events, support educational initiatives, and contribute to community development projects.

Practical Information

Business Hours: PHEC's main office is open Monday through Friday, from 8:00 AM to 5:00 PM. Their drive-thru payment center is also open on Saturdays from 9:00 AM to 12:00 PM.
Contact Information:
- Address: 410 E Houston St, Marshall, TX 75670, United States
- Phone: 903-935-7936
- Website: phec.us
Membership Information: To become a member of PHEC, customers must live, own a business, or own property in the cooperative's service territory. They must also apply for membership and pay a one-time membership fee.

Positive Aspects from Reviews

With an average rating of 2.1/5 on Google My Business, PHEC has received a mix of positive and negative feedback from its customers. Some of the positive aspects highlighted in the reviews include:

Prompt response and efficient resolution of power outages
Professional and helpful customer service representatives
Convenient online services and mobile app for account management
Affordable electricity rates and helpful energy-saving programs
Community involvement and support for local events and initiatives

These positive aspects demonstrate PHEC's commitment to providing reliable service, supporting its community, and offering value to its members through various programs and initiatives.

In conclusion, the Panola-Harrison Electric Cooperative is an essential service provider in the Marshall, Texas area, offering a range of services to meet the energy needs of its members. With its convenient location, wheelchair-accessible facilities, and commitment to community involvement, PHEC plays a crucial role in the lives of its customers. By understanding the cooperative's services, location, unique features, and practical information, customers can better engage with PHEC and take advantage of the various resources and programs available to them.

👍 Reviews of Panola-Harrison Electric Cooperative

Panola-Harrison Electric Cooperative - Marshall, Texas

Brittany E.

1/5

Power is always out for hours at a time with no real updates but they never fail to request your payment. At this point I’m constantly reporting them to BBB. This company is crooked and corrupt.

Mike W.

1/5

This electric company sucks!! This power has gone out since Saturday and it’s Tuesday. If the wind blows wrong or rain starts, you can guarantee it’s gonna go out!! We pay our bill on time, every time…. We understand that the storms aren’t preventable but something has to be done about this… just 2 miles up the road is Aep/Swepco territory and they’ve had the same storm come through… lost power for an hour and it’s on….this just doesn’t make any sense and if we could SWITCH we would!!! Worst power company in Keithville, Springridge, And the surrounding areas. This power goes out once or twice a week, in this heat and it’s ridiculous!!!

Kyndal S.

1/5

This company is a joke. It will rain and the power will be out for HOURS. No good updates. Their updates will say “linemen are wading through the water” like ok? Where are the REAL updates Not the lineman I am blaming. This company needs a better system. Stronger system. No thunder, no lightening, no wind but still NO POWER. Hate that we have no choice but use this sorry company.

Judy M.

1/5

We've had service with Panola Harrison for almost 3 years. The WORST service ever.!!!!! Keep calling when power goes off, the response, "call an electrician". Why? Just to spend more money to discover their problems Their records don't show us loosing power. Convenient?
Really want to speak with a member of the Board of Directors. But web site doesn't have a contact function. What are they Afraid of Or is this only for show? Doesn't deserve any stars for service.

JB B.

1/5

Same complaint that most users have voiced. Power goes out constantly, and they are slow to get it restored. The street just south of us is on SWEPCO, it never fails, we lose power they still have power. PHEC is a joke of a company run by a bunch of crooks.

Steven M.

5/5

I'm extremely happy with PHEC. Outages happen but they are rare (we are rural at the end of the line). The rates are lower than what I've paid elsewhere. Every contact I've had with the Office has been positive.

Thanks Panola-Harrison!

Lisa M.

1/5

It's a perfectly nice evening. My power has been out for 30 minutes for no reason at all! It took several calls to get their outage reporting number to even take my report. Now a crew has to be sent out. I'd say they're a joke, except it stopped being funny years ago

Amanda D.

3/5

My electric bills are higher with this company than my house in the Dallas area. I am at the Dallas house most of the time. I could be gone for a month and my bill is still $150 with everything turned off. All the lights are off and air conditioner. It makes no sense. I think they use an averaging metric if your electricity usage is low. I did call and ask to get my actual reading for my usage a couple of months ago and asked them to check my electric meter to make sure nothing was wrong. The lady I spoke with was nice and said she would have a crew out to check on the meter. They never followed up, however, they did credit my account $150 which I appreciated. Now my bills are still over $100 and I haven’t even been there so I’ll be calling them again to try and figure out what’s going on. It’s annoying to be required to go through this co-op and not have the option to choose your own provider. Hopefully, they’ll make things right again when I call.