Olympia Federal Savings – Downtown - Olympia, Washington

Olympia Federal Savings – Downtown: Comprehensive Overview

Nestled at 421 Capitol Way S, Olympia Federal Savings – Downtown, also known as Olympia Federal Savings & Loan Association, stands as a beacon of financial services in the heart of Olympia, Washington. This full-service bank offers a wide array of services, catering to both personal and business needs, while maintaining a strong commitment to community investment and customer satisfaction.

Main Services

• Personal Banking: Olympia Federal Savings – Downtown offers a range of personal banking services, including checking and savings accounts, certificates of deposit (CDs), individual retirement accounts (IRAs), and health savings accounts (HSAs).
• Business Banking: The bank provides comprehensive business banking solutions, such as business checking accounts, savings accounts, commercial loans, and lines of credit.
• Mortgage Services: As a full-service mortgage lender, Olympia Federal Savings – Downtown assists customers with purchasing, refinancing, or renovating their homes, offering a variety of loan programs to suit different needs.
• Investment Services: Through Cetera Investment Services LLC, the bank offers securities and insurance products, along with advisory services, helping customers grow and protect their wealth.
• Online and Mobile Banking: Olympia Federal Savings – Downtown enables customers to manage their accounts, transfer funds, pay bills, and deposit checks conveniently through their online banking platform and mobile app.

Location and Access

Situated in downtown Olympia, the bank is easily accessible, located just off Interstate 5, exit 103. It is nestled in the heart of the city, surrounded by popular landmarks such as the Washington State Capitol and the Hands On Children's Museum. The nearest cross-streets are 4th Avenue W and Plum Street.

Public transportation is readily available, with the Olympia Transit Center being just a short walk away. Several bus routes serve the area, making it convenient for customers to reach the bank. For those who drive, ample parking is available on-site, with accessible spots reserved for customers with disabilities.

Featured Characteristics

• Drive-through Services: Olympia Federal Savings – Downtown offers drive-through banking services, allowing customers to conduct transactions without leaving their vehicles.
• On-Site Services: The bank boasts a range of on-site services, including a 24/7 ATM, notary services, safe deposit boxes, and a coin counter.
• Wheelchair Accessibility: The bank is committed to ensuring accessibility for all customers. Both the entrance and parking lot are wheelchair-accessible, with dedicated spaces available.
• Community-Focused: Olympia Federal Savings – Downtown prides itself on being a community-focused institution. It actively supports local initiatives and organizations through its Community Investment program.

Practical Information

• Address: 421 Capitol Way S, Olympia, WA 98501, United States
• Phone: 3607543400
• Website: olyfed.com
• Hours of Operation:
  • Lobby: Monday - Friday, 9:00 AM - 5:00 PM
  • Drive-through: Monday - Friday, 8:00 AM - 5:00 PM
  • ATM: Available 24/7

Positive Aspects from Customer Reviews

Olympia Federal Savings – Downtown has received numerous positive reviews from its customers, with an average rating of 3.7/5 on Google My Business. Several customers have praised the bank's exceptional customer service, highlighting the professionalism, courtesy, and efficiency of the bank's staff.

Some customers have also commended the bank for its community involvement and supportive approach to local initiatives. The bank's convenient location, drive-through services, and on-site amenities have also been mentioned as notable strengths. Additionally, customers have appreciated the bank's wide range of services and competitive rates.

Specific employees, such as Kaitlyn, Eben, Shea, Monica, and Melissa, have been recognized for their outstanding service and dedication to customer satisfaction. These positive aspects demonstrate Olympia Federal Savings – Downtown's commitment to providing a high-quality banking experience for its customers.

👍 Reviews of Olympia Federal Savings – Downtown

Lance W.

5/5

Brought my daughter down to Oly Fed for her first sole-signer accounts. Kaitlyn took great care of her.

Mike L.

5/5

Eben was wonderful. Very courteous. And we ran into some of their marketing team members, Shea and Monica, along with Sr. Loan Officer Manager, Melissa. We love OlyFed.

Noel G.

1/5

I had a really frustrating experience dealing with Diane at the downtown Olympia location, she was extremely unhelpful and asked personal and unnecessary questions that felt derogatory. I had the opposite experience when I visited the location on Harrison Ave; on several occasions they were able to clear things up immediately, with no issues. I decided to close my account with Olympia federal on behalf of the difficulties I received from Diane, and the confusion it brought when I was able to be assisted so quickly at the other location.

Vin S.

1/5

Slow and unprofessional. They messed up my construction loan annitially costing me extra $$$$. They didn't want to believe I could afford a construction loan. Inexperienced loan agents 100%.

Also to put the cherry on top. They actually handed me over another members confidential information then called me frantically trying to get it back they shouldn't of made that error in the first place. Super unprofessional.
I would never go here for another loan or banking in general.

Amy H.

1/5

Worst bank! No knowledge of anything. Worked with ANGIE in the loan department at the yelm hwy location. Trying to get approved for a small personal loan for start up costs. Told me I need to make 25,000 a month to get a 50,000 loan with a 710 credit score after she pulls my credit! Who needs a loan when you make that much a month?!?! Makes no sense! She didn’t even have the decency to call me to tell me I wasn’t approved after I called and left her messages. She Had the manager call me. He stated she should’ve told me income requirements of at least 17,000 a month to qualify! Even that’s insane! Better off going to a credit union where I’ll be taking my business! 👎.

***UPDATE****. I was approved instantly at WSECU!! ❤️❤️

Ron K.

5/5

Everyone at this branch is sincere and accommodating. You can sense that they really want to help you and not just earn your business.

I originally came in to obtain a home loan. I will cut to the chase and tell you right away that LEAH BACKUS is the person to see. There were a few things that OlyFed did a little differently from other banks, but they were transparent throughout the entire procedure. I applied at several local and national banks, but OlyFed clearly stood out as my best option. Thank you Leah for all your help!

limberartsfitness

5/5

Love this local bank! Most friendly people ever, plus they are very involved in the local community!

Mike A.

4/5

We have been with Olyfed since 1990.
They are, quite simply, a fantastic business. No need to say more.
Just went through an unnecessarily complicated, "remote" refi.... drops OlyFed to a "4", I'm afraid.