Novato Insurance Agency: Allstate Insurance - Novato, California

Enzo P

Ive been with Allstate and Novato for about 6 years now. I have 2 vehicles and it started out pretty good. They have always been respectful on the phone but recently getting in touch has been difficult. Also i just received a 30% premium hike overnight. Really really sad that they are ok with increases like that. Currently searching for new polices but was hoping this would be a life long partnership. I would recommend looking somewhere else as they dont seem to have our best interest in hand and providing a fair and reasonably priced service. They are only about trying to get the most money out of you and thats it.

Lila Burke

This agency's responsiveness has been AWFUL. We have been insured through them for some time. Recently we made some changes in our policy that I needed to update a couple of months later. I have sent fifteen email requests and called about twenty times, and either they haven't responded or said they would respond and never did. They essentially refused to help me make a change on my policy. Also, when they updated our policy, they incorrectly updated our address and we were not receiving bills to the point I didn't know I was about to be sent to collections (I had no idea because 1- I had previously paid a lump sum, and 2- I received no bill, notice, or mail after receiving my insurance documents electronically). So yesterday, after calling once again, only to be told I would receive a call back that never happened, I called the insurance companies directly to cancel my policy held with this agency and go through insurance companies directly, avoiding seedy, unhelpful agents altogether. If you ever attempt to receive assistance from Paulina Toll at Sean Purcell's office, good luck. These are the least responsive "professionals" I have ever worked with in my entire life.

Nina Richards Hill

I've recently moved, been involved in an accident and I've had to change policies. During this transition. Richard has been my advocate and has gone above and beyond to accomodate me and to simplify the process. He made sure I had an effortless experience.

Dick Knapp

Holly Cow, Richard Serrano took less than 3 seconds to return my call; was totally on top of my file; remembered who I am; understood and even anticipated my issues that needed to be resolved; and wrapped it all in a nice little blow.

Best Customer Service I've ever experienced. Nordstrom's Smordstroms.

Kimberley Nunnally

I love working with Ashley’s team. Every time that I have had a need to call them for assistance they come through. The team members are all fantastic. I have had two claims with Allstate and must say that both have been handled quickly and with a positive outcome. Thank you Ashley for having a great agency.

Danielle Phillips

Shoutout to Trista for her assistance with my auto policy! Easiest experience I've ever had, saved money in the process and her response time was within the hour. Truly appreciate an insurance agent/agency that values the customer service side of things.

JAMES BEAUMONTE

I have been with Allstate for over 40 years. Novato Insurance Agency provides the best service I have ever had.

Abdul Wahid Karimy

Best insurance Agent so far. I was able to recommend them to my friends and family and they saved a ton of money using their services. Very professional and helpful at all times. I have been with them for more than 3 years now. Highly recommended.