MedCost - Winston-Salem, North Carolina

For individuals and families seeking comprehensive health insurance solutions, MedCost presents itself as a reliable and established agency. Located at Address: 165 Kimel Park Dr, Winston-Salem, NC 27103, and reachable at Phone: 8002175097, MedCost operates as both a health insurance agency and a dedicated health consultant. Their website, Website: medcost.com, serves as a central hub for information and enrollment.

About MedCost

MedCost distinguishes itself through a client-centric approach, prioritizing personalized service and expert guidance. The company’s core function revolves around assisting individuals and businesses in navigating the complexities of the healthcare landscape. They specialize in securing affordable and tailored health insurance plans, encompassing a wide spectrum of options to meet diverse needs and budgets. MedCost’s commitment extends beyond simply facilitating enrollment; they actively strive to educate clients about their coverage, benefits, and rights, empowering them to make informed decisions about their healthcare.

Key Features and Services

• Comprehensive Plan Options: MedCost offers access to a diverse portfolio of health insurance plans from multiple carriers, including Medicare, Medicaid, and commercial options.
• Personalized Consultation: Clients benefit from one-on-one consultations with experienced consultants who assess individual circumstances and recommend suitable plans.
• Claims Assistance: MedCost provides support with claims processing, ensuring timely and accurate reimbursement.
• Ongoing Support: Clients receive continuous assistance throughout the policy term, addressing questions and concerns promptly.
• Specialized Expertise: Their team possesses in-depth knowledge of specific populations, such as seniors, individuals with chronic conditions, and small business owners.

Location and Accessibility

MedCost’s physical location at 165 Kimel Park Dr, Winston-Salem, NC 27103 offers a convenient point of contact for those who prefer in-person assistance. The facility is designed with wheelchair accessible entrance and wheelchair accessible parking lot, demonstrating a commitment to inclusivity and accommodating individuals with mobility challenges. This accessibility underscores their dedication to serving a broad client base.

Client Feedback and Reputation

The company consistently maintains a strong reputation, reflected in the 351 reviews available on Google My Business. The average opinion of 4/5 highlights a generally positive experience amongst clients. Feedback frequently emphasizes the responsiveness and knowledge of the staff. Specifically, interactions with representatives like Nicole and Joelynn have been lauded for their helpfulness and support, particularly during pregnancy and postpartum periods. It’s evident that MedCost fosters a culture of attentive and empathetic service. The positive feedback suggests a dedication to building lasting client relationships and exceeding expectations. The speed and clarity in addressing inquiries, as exemplified by one representative's helpfulness regarding co-pay information, further reinforces this perception.

Additional Points of Interest

Beyond the core services, MedCost demonstrates a commitment to client convenience and well-being. Their dedication extends to providing accessible facilities, ensuring that individuals with disabilities can readily access their services. The company's operational philosophy appears to prioritize not just insurance coverage, but a holistic approach to healthcare support. The emphasis on readily available resources and knowledgeable guidance positions MedCost as a valuable partner in navigating the complexities of the American healthcare system. The positive testimonials strongly suggest a genuine concern for client satisfaction and a dedication to delivering exceptional service.

In essence, MedCost serves as more than just an insurance provider; it functions as a trusted advisor committed to empowering clients with the knowledge and support needed to make informed healthcare decisions. Their strategic location, coupled with a focus on accessibility and responsive customer service, solidifies their position as a respected resource within the community.

👍 Reviews of MedCost

Shandel W.

5/5

Nicole was a blessing to have as a care manager throughout my pregnancy. She is very knowledgeable and supportive. Nicole shared many resources with many to assist me while I was pregnant and into my post partum phase.

Sunshine A.

5/5

I had a question about my co-pay the representative I talked to was very kind, very helpful and knowledgeable it was the best service experience I have had in a while from any company. I won't hesitate to call MedCost back if I ever have any questions. Thank you Joelynn!

Allison H.

5/5

Extremely supportive as I was feeling, I was lagging in my progress.
She read that the details of her interview and showed me what I was doing right.

I felt very supported With no judgment – encouragement only 🙂

Sal D.

5/5

The Medcost Insurance representative who I dealt with was extremely knowledgeable and very courteous; it is very important when a patient is calling to confirm insurance benefits that their concerns and questions are treated with respect as each plan is different. The patient is essentially in the clench of the insurance policy so it is imperative that the customer service insurance representative guides the patient through the policy's zigzags with consideration of the patient's apprehension. My insurance representative did that with ease. I would recommend her as a "10" insurance customer service representative and Medcost Insurance accordingly as well.

Kayla

1/5

Constantly having to call to get my claims processed otherwise they just sit there for up to a year, and then always getting billed the wrong amount and having to get it fixed and calling to follow up because half the time they forgot to send the claims over to the correct department. More stress than it’s worth using this insurance.

Muhammad S.

5/5

I had a situation concerning my medcost and the person who I had spoken with did what she was best for me she was very respectful and helpful.

Erin C.

1/5

Wish I could give ZERO stars. I’m sure more folks have the same story but they owe me $2000 for reimbursement for my daughter’s braces. Have owed it for more than three months. I bet if I didn’t pay them for three months, they’d be fine with me just telling them repeatedly to be patient right. Lolz, Medcost SUCKS.

mollie D.

4/5

Medcost in general is difficult. Trying to get an out of network exception for a serious surgery that can not be done in Macon ga and they could not find the fax from my doctors office twice when they had confirmation. The third time I stayed in the line until it was received. During this delay my hip came out of joint for the fifth times. I am now waiting on an answer