Mark Carlson - State Farm Insurance Agent - Genoa, Illinois

Jennifer G.

Mark and his team are fabulous. Gabriella Rodriguez did a great job helping our daughter with her first housing insurance needs and she helped her save money on her auto insurance. She was kind, thorough, and very attentive to a quick deadline. Mark handles our building/organization insurance needs. He is very professional and informative. He checks in with us regularly and is a great guy all around. The team is very present in the community as well and gives back generously with service and support. We highly recommend Mark Carlson State Farm!

Jessica E.

Mark is always very quick to get back to me, even after hours when I’m having a problem or even just a question. Shelby is so helpful! I can email her what I need insured and within the hour I usually have a quote! Plus she’s sweet as can be! We’ve used this office for our insurance needs for 3 years now and never once had a problem!

brian

Shelby has been so helpful over the years we have been customers of State Farm. She explains things in a easily understandable manner and I feel has always looked out for our families best interests. She is knowledgeable, reliable and demonstrates integrity. We consider her a friend.
Since Gabriela has joined the team, we have found her to be of the same character and knowledge. We are so grateful for the ladies there!

Kathy F.

When we needed insurance for the houses/duplexes we were purchasing & rehabbing to rent I found Mark’s information and gave him a call. I’d been in Genoa to adopt a dog and picked up his card at the shelter. That was in May of 2017 and we’re still doing business together 5 yrs later.
Mark is very professional, provides me with answers quickly and explains insurance so I can understand and not feel like I’m out in left field.
His team is beyond knowledgeable and helpful. No matter who answers the phone, Shelby, Maria or Gabriela, I know I’m going to get my needs taken care of quickly. Gabriela stays on top of our houses/auto accounts and reminds me when I need to re-access or make changes. When she calls, it’s not just business, it’s hearing from a friend! Thank You All So Much…You Are Appreciated!

Misty O.

5 Stars for 5 years, Happy Anniversary Mark! Mark and his staff are always very helpful and go above and beyond what I would ever expect! My girls and I are in good hands having everything protected that matters and I love seeing how involved they are in our community! The are just as friendly in the office as they are in public and I am lucky to have them on my side!
Sincerely,
One Loyal Customer!

Kelly B.

Was looking for a new insurance. My current seemed that it was quite high. I had a very good driving record as did my son. We had just decided to start looking around. My son had decided to give a local insurance agent a call. His assistant Shelby was the one we met with. She was very professional and kind. We decided to stay with a local agency and we are glad on our decision . Our rates are very good, much cheaper than what we were paying. I give Shelby a very high review for all of her help.

Barb C.

Our experience with Shelby Long has been nothing short of outstanding. Shelby is always friendly, professional and extremely knowledgeable. We are amazed at how quickly she resolves any issues we might have. Everyone is great at the office, but Shelby is definitely our “Go To” person.

Kevin W.

We just switched to State Farm and Mark made this transition an absolute pleasure! My old company raised my prices beyond reason, and after a short conversation with Mark I knew he was going to help us get what we need.

We sat with Mark to figure out which home, auto and life insurance policies were best for our family, and Mark did not fail! He focused on what made sense to our budget, and make great recommendations! His knowledge on all subjects made an otherwise daunting task so easy.

We are looking forward to a great relationship, and many years of knowing we are protected with State Farm, and being helped by a wonderful guy!