Logix Headquarters (No Member Services Available) - Valencia, California

Walied K.

I don’t know where to start. Logix is absolutely the worst credit union. Their Automated system audio can’t hear at all. On the app, you don’t even have a number to make a credit card payment. You have to get a hold of somebody in order for them to give you the number. Extremely inconvenient. Hours of operation is not always followed. I’m extremely disappointed with Logix and I cannot wait to be done with them

C. Y.

This review is specifically related to the residential mortgage products and services.

About 1.5 weeks ago, I asked via Logix chat about getting the PMI dropped from my mortgage. A few hours later, I received a generic voicemail from mortgage services, but nothing helpful or of value.

Yesterday, I received a letter in the mail stating, "We received your recent request for the deletion of the escrow account on your mortgage loan. Logix [...] does not allow the deletion of escrow. Therefore, your request is denied."

Somewhere in their internal communications, my request for getting the PMI dropped turned into closing my escrow account. This is very concerning on many levels.

Spoke to Issac in real estate services earlier today to provide feedback along with follow up questions about PMI. Received a very canned, unhelpful response that I'll get email regarding PMI information. Nothing about my feedback, communications improvement, or transferring me to someone who can receive the feedback in a helpful way.

After being pre-qualified incorrectly TWICE in 2019, my file sitting around collecting dust for two weeks for a 30-day close, Logix not holding up their $500 mortgage happiness guarantee, and now this basic stuff regarding PMI, the disappointment keeps stacking up. They drop the ball across the board.

If I could do this all over again, I would choose a different institution for my mortgage.

Kovid C.

well I came here to open an account and I actually got two with better incentives that I originally was expecting to have so I was.and am very satisfied with logic and recommend them to anyone and everyone for banking services...so I am giving logix bank a solid five star rating....

tom N.

Simply the best Credit Union I've ever had.
When you qualify for an auto loan, they fund immediately and fedx the check the next day with outstanding % rates and service.
There Gap is excellent also.
Also great rates on credit cards and personal loans.

Isidora G.

I don’t like how logix just taking your car without permission they did took my money. And my car

eileen G.

Been a member since 2015

Kevin C. (.

Helpful Staff

Carlos A.