Land of Lincoln Credit Union - Mattoon, Illinois

Teresa L.

I gave 3 stars only because of one employee at LLCU who saved it from being 1 star. I cannot say enough good things about Alex Haney, the current Branch Manager in Mattoon, after the service I received from her today. LLCU is incredibly lucky to have her. My auto loan was transferred to LLCU when they purchased Midwest Federal CU years ago. I never had trouble up until that acquisition. When I moved to FL in 2022 it just got worse. Essentially no matter how many times I have spoken to them about changing my address, updating my insurance, licensing my car in FL, changing my legal name after my marriage… nothing is done on their end. They just do not care to help. I have multiple emails where I have provided supporting and/or requested documentation to different employees and departments and they just never did anything on their end. Then they stop responding via email and when I call I reach a call center who can’t help and I’m placed on hold until I have to hang up. They have charged me for additional insurance I didn’t need and would do nothing when I’d send them my insurance policy proving that I had insurance. It got to the point where I decided I needed to just pay off my loan early and be done. Except they don’t give you that option online or to pay on your premium. When I called today, the call center told me I can only pay off $1,000 at a time over the phone knowing I live out of state, telling me to come in to pay it in person as the only other option. I tell her no, then ask for my account number on the checking/savings I don’t use so I can transfer the money there and pay it all off that way. She tells me for security reasons, she can’t give me my own account number over the phone. This is after I’ve given her all my personal identification information. She states I would need to come into the bank to get that too. At this point I request a manager. Her direct call center manager refused to speak to me telling her to send me to voicemail. I declined. Her regional manager refused to speak to me and told her to find a branch manager to talk to me. This is where Alex came in and I am so grateful no one else was willing to help me… again today. Alex is kind, understanding, and willing to find solutions. I have since wired the money to the bank through another credit union since LLCU isn’t part of the federal reserve, meaning you can’t even wire them money directly. My loan is now paid off, I have provided all signed documents, legal identification, and soon enough I will have my receipts and title in hand. I hate to only give 3 stars, but the business does not deserve more. Alex… she deserves 5 stars!! Thank you again Alex, for treating your customers like human beings who matter. Your professionalism, kindness, and demeanor are exactly what any organization would be lucky to find. You deserve a bonus and a salary increase for standing out among the rest. 👏🏼👏🏼👏🏼👏🏼👏🏼

Elizabeth V.

Do not get a car loan here. Difficult to work with and demanding. They do not communicate well with you or third parties like insurance. Should have known they were not professional when we couldn’t even get someone to talk to us about the loan in the first place. They will just leave in the middle of the work day and not come back when they say they will. So much wasted time and energy.

Ian D.

What a garbage place. I have a 720 credit score and they wont refinance a $5,000 car loan on a car worth 8k all because I have been a little short on hours this winter. It is hard working construction and because I have a blue collar job they treat me like trash even though I've paid every debt I've ever gotten into fully and without missed payments. My current car loan I pay $450 a month. If I can cover that I can cover the ~$250 per month 3 year refinance. What is the point in paying your bills on time if it doesn't count for anything.

John C.

Very nice place and the personal that work there are very friendly

opal H.

Pleasingly is the most important thing!

Jeffrey A. T.

Very nice people,,very nice place

Tim R.

Vickie B.