Kemba Peoria Credit Union, a Division of Gale Credit Union - Peoria, Illinois

Overview of Kemba Peoria Credit Union, A Division of Gale Credit Union

Located at 2318 W Willow Knolls Dr, Peoria, IL 61614, Kemba Peoria Credit Union, a division of Gale Credit Union, stands out as a reliable choice for financial services in the Peoria area. This credit union offers a range of services including credit union operations, financial institution services, loan agency, and mortgage lender services. For those seeking a more personalized banking experience, Kemba Peoria Credit Union is an ideal destination.

Contact Information

For inquiries or to visit the branch, you can reach out using the following details:

• Phone: 969-360-0000 - A local number making it easy to get in touch.
• Website: galecu.net - The official site provides comprehensive information and online services.

Facilities and Accessibility

Kemba Peoria Credit Union is designed to be welcoming and accessible to all. The branch is wheelchair accessible, featuring a wheelchair accessible entrance, parking lot, restroom, and seating area. This makes it convenient for individuals with mobility needs to conduct their banking without hassle.

Customer Experience and Services

Based on customer reviews, particularly the average opinion of 3.3 out of 5 stars on Google My Business, it's clear that Kemba Peoria Credit Union is appreciated for its friendly and fast tellers. The credit union caters to those who prefer basic banking services and enjoy a smaller, more personalized institution. While it's important to note that they are not open on weekends, this aligns well with customers who prefer to manage their banking during the work week, ensuring all needs are attended to without interruption.

Special Features

• Offers a variety of financial services including loans and mortgages.
• Known for language assistance, making it a great choice for non-English speakers.
• Ensures customer comfort with features like a wheelchair accessible entrance and parking.
• Maintains a high level of service, as evidenced by positive reviews highlighting friendly and efficient staff.

Recommendations for Potential Customers

For those considering becoming a member of Kemba Peoria Credit Union, here are a few recommendations:

1. Take advantage of their language assistance for a smoother banking experience.
2. Given its smaller size, expect a more personalized service that can cater closely to your individual needs.
3. Plan your banking visits during weekdays to avoid any inconvenience due to the limited weekend operating hours.
4. Explore their full range of services online at galecu.net to understand how they can support your financial goals.

This credit union, with its commitment to accessibility and customer service, positions itself as a valuable resource for the local community, especially for those looking for a more intimate banking experience within the larger Peoria area.

👍 Reviews of Kemba Peoria Credit Union, a Division of Gale Credit Union

Nicolá _.

5/5

Tellers are always friendly and fast. I do only basic banking and dont have any problems at all. This is a small credit union which I prefer after dealing with bigger institutions. They aren't open on weekends and knowing that I make sure to take care of my banking needs during the work week so it's all good!

Frank M.

1/5

This bank will take every dollar you have! Joy the manager of the bank talks to you like you’re incompetent. They charge you so many fees, they make cell phone companies look good. My advice would be not to go through them for any reason. They will find fees and charges and then they will talk to you like you’re a child. Save yourself time, money and headache. go somewhere worth going. Joy is a terrible person to deal with. The only people they take care of are the ones with money. Stay away from this place. They have no ATMs at all. Terrible customer service.

Mickey B.

5/5

Been banking here for 11 years. Never had a problem with them. All tellers are very friendly and get to know you by name. They have given me loans when everyone else denied me, and helped me get a credit card through the bank to work on my credit.

Eddie F.

5/5

Very Friendly CU, coming from the banking world, it is very refreshing to have a CU/financial institution that is not only helpful but professional and know you by name. I will continue this relationship!

Good J.

4/5

I've been a member for over 30 years. Nice people who have always been fair with me. Only wish their location was more convenient.

Shawn S.

1/5

Way understaffed!! You only have 1 person working on loans,so is she's sick, out of office, on vacation. It will take you about 3 days or more to apply for a loan. Wouldn't recommend coming here for a loan, would take ya a while just to see if your approved!!

Rod P.

1/5

This place will rip you off for your money.had account with them for years multiple loans payed off .had 25.00 savings account with them called them to see how much was in the account since should be drawing interest was told it doesn't draw interest and the account was closed due to inactivity and the money was taking for inactivity fees.they will take your money from savings account but not pay interest.please stay away!!!!

jessica K.

5/5

Super helpful staff and always very attentive with any questions I have had. Also have loans that helped build my credit