Jovia Financial Credit Union - New Hyde Park, New York

Jovia Financial Credit Union: A Comprehensive Overview

For individuals and businesses seeking a reliable and community-focused financial institution, Jovia Financial Credit Union presents a compelling option. Located at 1636 Marcus Ave, New Hyde Park, NY 11040, and reachable at 65610030, Jovia offers a comprehensive suite of financial services underpinned by a strong commitment to member satisfaction. Their website, jovia.org, provides detailed information about their offerings and services. This document aims to provide a detailed analysis of the credit union, highlighting its key features, location, and important information for prospective members and customers.

Specialties and Services Offered

Jovia Financial Credit Union distinguishes itself through a diverse range of financial services designed to meet the varied needs of its members. The core of their operations centers around being a credit union, a member-owned cooperative that prioritizes its members' financial well-being. They operate as a full-service financial institution, offering services typically associated with a traditional bank, but with the added benefit of member ownership and a focus on personalized service. Here's a breakdown of their specialties:

• Credit Union: As the foundational element, Jovia operates as a credit union, meaning members are owners and benefit from decisions made in the best interest of the membership.
• ATM Network: Members have convenient access to funds through Jovia’s extensive ATM network.
• Bank Services: They provide standard banking services, including checking and savings accounts, debit cards, and online banking.
• Business Banking Services: Jovia caters to businesses of all sizes with tailored business accounts, loans, and financial management tools.
• Financial Institution: Beyond the basics, Jovia offers broader financial solutions designed to support members' long-term financial goals.
• Mortgage Lender: For those seeking to purchase a home, Jovia provides mortgage lending services, assisting with the financing process.
• Notary Public: Members can utilize Jovia’s services as a notary public for various document signings.
• Savings Bank: Jovia operates as a savings bank, encouraging members to build savings and secure their financial future.

Location and Accessibility

The physical location of Jovia Financial Credit Union at 1636 Marcus Ave, New Hyde Park, NY 11040, is central to their operations. The facility is designed with accessibility in mind, ensuring that all members can comfortably interact with the institution. Key accessibility features include:

• Wheelchair Accessible Entrance: A ramp provides access to the main entrance.
• Wheelchair Accessible Parking Lot: Designated parking spaces are available for individuals using wheelchairs.
• Wheelchair Accessible Restroom: A fully accessible restroom is available for member use.
• Wheelchair Accessible Seating: Seating throughout the facility is designed to accommodate individuals using wheelchairs.
• Cash Advance: Cash advance services are readily available.
• Gender-Neutral Restroom: A gender-neutral restroom offers inclusive facilities for all members.

Member Feedback and Reputation

Jovia Financial Credit Union maintains a solid reputation within the community, evidenced by its 43 reviews on Google My Business. The average opinion is 3.5 out of 5 stars, reflecting a generally positive experience among members. While not universally outstanding, the reviews highlight key strengths such as friendly staff, efficient service, and a commitment to member needs. It's recommended that prospective members review the specific reviews to gain a deeper understanding of individual experiences. Common themes in the reviews often mention the helpfulness of the staff and the convenience of the services offered. However, some reviewers have noted occasional delays or complexities in certain processes, suggesting areas for potential improvement. The credit union consistently strives to address member feedback and enhance its services based on this input.

Contact Information and Resources

For more detailed information and to explore the full range of Jovia Financial Credit Union’s services, individuals are encouraged to visit their website at jovia.org. Alternatively, they can contact the credit union directly at 65610030. The address is 1636 Marcus Ave, New Hyde Park, NY 11040. Jovia Financial Credit Union is dedicated to providing accessible and responsive service to its members.

👍 Reviews of Jovia Financial Credit Union

Karen Z.

1/5

If I could give this branch 0 stars I would. Terrible customer service. They are not willing to help you out and they are ready to just throw you out. Go do business and your banking somewhere else and with another bank. Do not recommend!!!

Annabelle M.

1/5

So tired of this bank phoning system. Forever wait times and representatives are curt and not helpful. At the very least have a call back feature if they are going to keep you on hold forever.

Jasmine C.

1/5

By far the worst experience I have ever had at a bank. I went last week to take out money through their shared branch option since I have an account with a different credit union. I was advised that there was no ID on file for me with my credit union so they wouldn’t let me take out money. Was able to update my ID on the spot by calling my bank And was able to take out money no problem. Went today to do the same thing and was advised that they are unable to see the image of the ID and could not use the documents. I had with me and was told that they are unable to see the image of the documents. They have scanned on file with my bank. Not quite sure how that’s possible when a teller pulled up my account and was able to see that my passport and ID were on file and that the passport number matched. maybe they should re-advise their staff had to do their job properly if they allowed me to do something just a week ago and now I can’t do it today. Will never be returning.

RICHARD M.

5/5

My family and I had a great experience at this Branch. We were assisted by Robert V. He was very professional and patient. In addition he answered all of our questions and provided good information. I trust this branch and we look forward to managing our wealth here. Thank you Robert and Jovia!

Kevin D.

2/5

People That Work at the Branch are Helpful. The Technology is not up to date and takes forever.

Malik P.

5/5

I had an amazing experience at this particular location. Everyone of the employees were so pleasant and very helpful. The bank manager Jackie Ramos was simply magnificent. She was extremely helpful, enthusiastic, and charming all while being professional. Even though I live closer to other branches, the experience was not quite the same that I had at the New Hyde Park branch. I am definitely always going to go to this branch and I highly recommend it !

sinllar C.

1/5

Horrible bank, the worst experience you can have. I tried to transfer my money to my other account and they blocked it claiming fraud, went to the bank in person with my driver's licence and that was not enought, had to wait 2 weeks and after many emails they enabled the account. As soon as I wanted to make a transfer, locked again, had to spend another hour on the phone with them. DO NOT USE this bank!

Douglas E.

5/5

Went into Jovia to do my auto loan and was blown away by Tyrone Pertab knowledge and service. He was very professional and dressed the part. I will refer my friends and family to this credit union. Happy with my rates too