Jessica McArdle - State Farm Insurance Agent - Berkeley, California

Cecilia M.

I recently was in a bit of a panic because I found out that my Canadian car insurance was no longer valid during an extended stay in California. I called Jessica and team and made an appointment to come in that afternoon. Chris Yoon was personable and efficient. Within 15 minutes I had a new auto insurance policy at a great rate despite having Ontario plates. I so appreciate the personal service. I've only ever dealt with big Canadian insurance companies online or on the phone and it was so refreshing to be able to talk to real people. It also seems like a fun office. They had a Christmas tree, treats and good music playing. 🙂

Bonus B.

Chris Yoon at State Farm is the best! I appreciate that when I call, Chris actually answers the phone (or returns my call promptly) and he never acts like it’s bothersome to do so. Meanwhile, other companies put you through an automated loop of “press 1 for this, press 2 for that…” Then, when you finally do get through to a person, they encourage you to just use their app next time. If their app had the answers I need, I wouldn’t be calling.

On the other hand, Chris is always helpful and knowledgeable, and his follow through is superb. He even recognized that I was eligible for a better rate based on how little I’m actually driving. Who does that? Other insurance companies are trying to figure out how they can raise their premiums rather than save you money. Thank you, Chris. I appreciate having an agent that’s on my side. Keep up the great work!

Wayne &. C. D.

I've received excellent service from Jessica McArdle's office. Alex and Bethany have both helped me in the past, and I've received great service from them. They are both knowledgeable and efficient, and have great follow-up. Bethany recently helped me with my auto insurance, and she went out of her way to help me with benefits to my policy that I was not aware of. Good customer service is hard to find these days, so finding it here at Jessica's office is a breath of fresh air. Thank you all so much, and keep up the great work.

Nicole L.

I talked with Bethany about insurance and changes in my life. She took her time to listen and provided me with all of the options that were available. Great customer service and I would highly recommend this office to work with.

Barri A.

I called the office after I received a 57% raise hike on my policy without being notified. I spoke to Bethany, who was extremely helpful and helping To troubleshoot the reasons for the rate increase. There Were changes in the information regarding the policythat I did not convey. Bethany stepped through the different causes that may have affected The change in rates. Together, we concluded that the rate should not have been as high as I was presented on my bill.
The five stars go to Bethany for her help but not five stars for the Issues encountered as to some of the causes of the rate increase that Bethany is helping to rectify.

Eric H.

Jessica and her team do a fantastic job of keeping you informed and to help you at any time of the day. Have to give a special shoutout to Chris Yoon for helping us get a discount for our earthquake insurance recently as well. Thank you Chris!

Lindsey A. F.

Always a pleasant experience dealing with this office! I've been dealing with a claim for a few weeks now, and what could've been a stressful situation has been made much smoother. The account managers (Chris, Alex, and others) have helped me numerous times when I've called and have always been patient and helpful/informative. Happy I recently switched over to State Farm and look forward to being with them for a long time

Lawrence W.

Called Jessica to insure a new car, left a message. Alex Strampher, from her office, called me right back. She was friendly, pleasant and professional. She easily addressed my concerns, clearly explaining options available to me. It was a pleasure dealing with Alex.