Jay Scott - State Farm Insurance Agent - Albany, California

June Pangelinan

We've always received excellent service from State Farm. We were recently in Hawaii where our daughter goes to college and had a few important questions about purchasing a used car. State Farm got right back to us and helped us through the zany used car buying process. I'd recommend them to anyone! Liz Rogers has always been professional, courteous and so helpful!

N H

Jay took the time to deeply explore each of my policies with me - home, auto, and earthquake. Using information I always had available, that my previous agent had not asked for or used, Jay was able to find discounts on auto, home, and earthquake policies, that added up to a considerable amount. I felt I finally had an energetic insurance agent, who was conversant with all the fine points of available coverages, and could present me with the information to make beneficial adjustments, in an easy and comprehensible way. His entire office has also followed up quickly with updates, and I could not be more appreciative.

Steve Iwamoto

During policy renewal, I was able to make contact with Larryssah. Wow, what professional demeanor and a wealth of knowledge. This is my second State Farm office where I have held a policy. The first office Involved multiple errors in their declaration and the premiums. Hats off to Jay Scott and his team.

Gillian Irwin

Laryssah was super helpful even though I didn’t end up switching my insurance. She talked me through all the things I didn’t understand, gave me an honest quote, and explained alternatives for rental insurance in California. I recommend her!

Avren Childers

Jay is one of the best businessmen and human beings I know. He takes the integrity and values of his agency to heart. His service and professionalism is to be admired.

Mark Hoogs

I had the privilege of meeting and working with Jay as he was starting his State Farm agency, and I couldn't be more proud of the business he's built - one based on integrity and a true care for his customers; and also one that he leverages to do good for the planet through his tree planting and other environmental initiatives. Jay is a man with real character and someone I'm thankful and honor to call a friend.

Polo Gaputan

This agent cancelled my State Farm insurance policy without even notifying me, despite being a loyal State Farm member for 6 years. It saddens me that I have to switch to a more reliable insurance company (GEICO).

And if you think this review is illegitimate, I have email proof, picture of policy disappearing from State Farm website, lack of billing statement, which randomly stopped on 6/20/24, as well as phone call discussion with State Farm customer service stating the policy was terminated by State Farm themselves on 6/20/24, stating I'd have to reach out to my agent to figure out why they cancelled my policy.

If you want an insurance company that will randomly cancel your policy without telling you, this is the place to go.

Mike S

Edit: I’m a former customer. My family left due to the unprofessionalism and inability to reach Jay directly. He’s neither ever in the office or available for calls, any and all requests seem to be streamlined through his STAFF and his STAFF only. I am correcting this to say-my REQUESTS would go unanswered frequently and this place ALWAYS seems disorganized and dysfunctional. if you want your policy changes done in a timely manner (I’m talking like, instead of having to call a MONTH later and find out my request to add a driver STILL hadn’t been done) and done correctly the first time, don’t use this office.