Houston Shoe Hospital - Houston, Texas

G. D.

After a long month of zydecos, trail rides, & social outings; it was time for a deep cleaning. The clerk recommended the deep-cleaning service, I was pressed for time! Although this was the other service, the quality has been restored, and shining close to new.

VH

After seeing the other reviews I am disappointed I didn't get the same experience. On Friday 12/6/24 at 5:30pm I picked up a pair of Ugg boots that I decided to get professionally cleaned.  It's my first time doing this thinking they will surely do a much better job than me.  I quickly glanced at the boots through the bags and they appeared clean so I left but had to go back about 10 minutes later because upon closer inspection I saw they were still dirty.  When I went up to the counter to show the man that had handed them to me earlier, he looked at the stains and said they appear to be denim stains from jeans (?). I wear those Uggs with leggings which go on the inside of the boots.  I told him they weren't cleaned well, and also showed him the side of the soles which were still dirty and he said those are scuff marks that don't come out (?).  I told him the job they did is something I expect if I cleaned them myself, that's why I took them to get cleaned professionally.  He then shows me a note stapled to some paper that says that's why we say not all stains can come off (of course). So I tell him how do I know the person that cleaned them just didn't do a very good job?  He started getting rude with me and I told him to stop being so rude.  He said he was being rude because I was, but I at no point ever insult his person or was yelling etc..., my complaint was about the dissatisfaction I had about the job done, but he kept being rude and condescending, as if I was being irrational and he was responding in a very patronizing way, not at all professional. Then he started to play mind games. I said: "I feel like these weren't cleaned very well" and he said: "Well, there you go, you said "feel" and that's not a fact, those are just your feelings."  Apparently all I had to do was use the word I KNOW these weren't cleaned well and the problem would have been solved.  After being rude and telling me all the reasons why the stains were still there he patronizingly said, "We can try to clean these again if you want" but not in a good customer service type of way, just condescending.  I grabbed my boots to leave and said I was going to write a review because he was being so rude.  I walk away, already facing away from the counter with my back to him and he keeps verbally insulting me saying that my feelings are not facts etc... I couldn't believe the lack of customer service and unprofessionalism.  I have attached pictures of the boots.  The pictures are from immediately after getting them back supposedly cleaned but they look like they were just brushed. They look like the did when I dropped them off.  I had hoped for clean boots, but instead I paid $50 to get dirty boots and a very bad customer service experience.

Eddie E.

Great sole replacement (Vibram Gumlite) for my Georgia Boots (a little pricy but worth it). I will use Houston Shoe Hospital again and recommend them...

Bridgett H.

The Houston Shoe Hospital is great! I am always greeted with a smile, professionalism, and my shoes repaired! They go above and beyond to make sure you get the best repair possible and they take the time to show you how the repair can be done. I was pleasantly surprised to find out they do more than shoes! So, for the first time, I brought in my leather bag. I am excited to see the repair on it. I am sure I will be pleased as I am with my shoe repairs! You have a customer for life! Thank you for your genuine work and professionalism!

F P.

I walked in and no one acknowledged me. Finally an older Hispanic man waved me over to the counter without saying a word. I said: hi, how are you? Response I get is: good. I could tell this wasn’t the place for me. I asked for a quick shoe shine for a business trip. Man said it couldn’t be done before Monday. That was too late for this occasion.

I would have come back to this place for future needs but I’d rather give my business to friendly humans.

Eric ?. D. G.

Had a great experience and customer service here. Wanted some luggage of mine customized and they did a fantastic job of adding the fabric I brought in to the bag. Came out better than expected would definitely recommend this place to fix or customize luggage.

Jean L. G.

Bob did a great job putting rubber sole protection covers over my leather soles to make the shoes last longer and he replaced the rubber outer layers on the heels overnight when I needed the shoes in time for out-of-town NYE festivities. Hoping the Houston Shoe Hospital will find a vendor for cloth shoe covers with drawstrings. Put your logo on these and sell them in the store. Great way for customers to store their shoes in the original boxes or protect in a suitcase. Shoe hounds like me go for these along with wooden shoe trees for our investment grade footwear. Thank you, HSH! Have a great 2025!

Zen M.

Always amazing work and craftsmanship! Zippers were placed in my exotic skin boots! Rodeo 2025 Ready!
Thanks team!