HomeTrust Bank - Waynesville - Waynesville, North Carolina

HomeTrust Bank - Waynesville: A Community-Focused Banking Solution

For individuals and businesses seeking a reliable and personalized banking experience, HomeTrust Bank - Waynesville stands as a compelling choice. Located at 800 Russ Ave, Waynesville, NC 28786, this branch offers a distinctive approach to financial services, prioritizing customer relationships and local community involvement. Contact the bank at 84567330, or visit their website at htb.com to learn more.

About HomeTrust Bank - Waynesville

HomeTrust Bank – Waynesville is a regional bank committed to providing comprehensive financial solutions while fostering strong ties within the Waynesville area. The bank’s core operations encompass a broad range of services, including bank services, convenient ATM access, and expert mortgage lender support. They distinguish themselves through a dedication to attentive, individualized service, a characteristic often absent in larger financial institutions. The bank’s ethos centers around building lasting partnerships with its clients, understanding their unique needs, and providing tailored solutions to help them achieve their financial goals. This commitment has cultivated a loyal customer base and a reputation for trustworthiness within the community.

Key Features and Amenities

• Drive-Through Banking: Convenient access to banking services from the comfort of your vehicle.
• Wheelchair Accessible Entrance: Ensuring accessibility for all customers.
• Wheelchair Accessible Parking Lot: Providing ample and accessible parking spaces.
• Personalized Customer Service: A focus on building relationships and understanding individual customer needs.
• Wide Range of Financial Products: Offering services from basic checking and savings accounts to more complex loan and investment options.

The bank's design and operations reflect a dedication to creating a welcoming and efficient environment. The accessible facilities demonstrate a commitment to inclusivity, and the drive-through service caters to the needs of busy individuals. More than just a financial institution, HomeTrust Bank – Waynesville operates as a key part of the local ecosystem, supporting community initiatives and contributing to the economic vitality of Waynesville.

Customer Feedback & Reputation

HomeTrust Bank – Waynesville consistently receives positive feedback from its customers, with a Average opinion: 4/5 based on 50 reviews on Google My Business. Many customers highlight the personal touch they experience when visiting the bank. The feeling of being known by the agents, and the agents knowing them, is frequently cited as a significant differentiator compared to larger, more impersonal banks. Customers appreciate the ease of doing business and the knowledgeable and helpful staff. The bank's responsiveness to customer inquiries and its willingness to go the extra mile are consistently praised. It appears that a key strength of the bank is its ability to cultivate strong customer relationships, providing a level of attentiveness rarely found elsewhere. The positive reviews suggest a commitment to client satisfaction and operational efficiency.

Contact Information and Location

Address: 800 Russ Ave, Waynesville, NC 28786
Phone: 84567330
Website: htb.com

HomeTrust Bank – Waynesville is strategically located to serve the residents and businesses of Waynesville and the surrounding areas. Its accessibility features and convenient services make it an ideal choice for those seeking a local, community-focused banking partner.

👍 Reviews of HomeTrust Bank - Waynesville

Linda S.

5/5

I love the personal touch when it comes to visiting the bank. Home Trust knows me and I know the agents who work there. Always a positive experience.

Scott R.

5/5

The difference between a "big bank" and hometown one is known to most folks. Simply put, it's the outstanding customer experience. These employees are always a pleasure to work with.

Kathy S.

5/5

5 stars for the associate that helped me. The only issue is I needed to exchange for foreign currency and home.Trust does not do that.
I could always change to a different bank, But i really like The customer service that is given to me when I need it.
However, you should really be able to exchange currency!!

James B.

5/5

The teller and the person making my bank wire were both friendly, helpful, and efficient. No surprise, they’re always good when I go in.

David B.

3/5

Usually don’t have any problems with this place, except for issues like this morning. Bank staff needs to do a better job communicating with people that come through. Came to make a deposit like I do once a month, and always include the previous months receipt. Instead of talking to me, they deposit all of the money I give them instead of looking at the previous months deposit. This has happened COUNTLESS times. I wanted money back on these deposits, not to deposit it all. Please work on communicating better.

Anne P.

5/5

It is always a Pleasure to deal with the staff at The HomeTrust Bank in Waynesville NC They are always so Knowledgeable, Friendly and Helpful!! Anne P 🙂

Lee W.

5/5

I love the Waynesville Branch. They are all so nice and professional at the same time. I have watched them with customers and they always treat every with such respect. I used to work in a bank years ago and did everything in the bank except give you a loan-which included teller, posting and proofing-and doing the job of the main bookkeeper in the bank so I know how it is and was to work in a bank. They are all very helpful and courteous too. The Waynesville office is a gem for our county.

Justin H.

1/5

What a terrible experience. My wife and I have bought many properties over the years and we have never had such a frustrating experience as we have with HomeTrust in Waynesville. They ordered optional (more expensive) appraisals after we we clearly declined, charged us, then was late refunding our money which delayed our closing on the loan. The day of the closing, we sat in the lobby for over 45 minutes because the person processing the loan didn't verify that she had everything she needed from underwriting.

We told them at the time of scheduling the closing that we would be closing on the property on 10/11, so we would need the money available by that date. They assured us that we would be fine to close with them on 10/10 and have funds available by 10/11. The day of the closing, they tell us that the money would be available until 10/13! We re-scheduled our closing on the property that day. Now, the next day, they are telling us that the money will not be available until 10/16. So, now we have tore-schedule again, assuming the current owners don't back out of the deal due to so many delays.

We will be switching our accounts over to another bank asap and we will NEVER bank with HomeTrust again.

UPDATE: Here we are on Monday and now they are telling us the money won't be in our account until tomorrow. We closed on our house this morning and now we can't pay the attorneys for the home we just "bought". This is unbelievable...