HIPPO Insurance Store - Reidsville, North Carolina

Jennifer S.

MY APOLOGIES TO THE HIPPO INSURANCE STORE IN REIDSVILLE, NC -- THIS REVIEW IS FOR THE HIPPO INSURANCE COMPANY BASED IN PALO ALTO, CALIFORNIA DOING BUSINESS IN NC AND ELSEWHERE IN THE US

Stay as far away from Hippo Insurance COMPANY as you can!!

I chose Hippo Insurance COMPANY (NOT Hippo Insurance STORE) to insure my home because they were the cheapest and had some really good additional/bonus coverages. On July 9th we had a water valve break on an upstairs toilet and flood my basement. I should have had an inkling of an idea as to what my claim experience was going to be like when I called in the claim and found out that I was responsible for arranging my own temporary living quarters, an emergency plumber's visit, and a restoration company to begin the drying out process. In the past when I'd had a claim like this, by the time I'd hung up the phone with my old insurance company, they had me set up in an extended stay hotel and a restoration company on the way. It took Hippo 4 days to get approval for a hotel. Then it would be almost 2 weeks before an adjuster could come out and survey the damage. On August 1st I was still waiting for a copy of the adjuster's report (after multiple requests) so I could line up a contractor and repair people.

On August 8th I received an email that an said an electronic payment for my claim was being sent to my checking account and it would be available in about 30 minutes. Today is August 28th and I have yet to see that money. All work has stopped on my home because I've run out of my money to pay people. Yet Hippo says the payment cleared their bank on the 18th of August. Their paperwork shows a check number, but they still insist it was done electronically even though it took 10 days to clear. I can't get my adjuster or her manager to return my calls, so I've had to file a complaint with the Department of Insurance.

BUYERS BEWARE - CHEAPER ISN'T ALWAYS BETTER!!

joey P.

fikisha H.

Sharon S.