Heyward CPA PLLC - Durham, North Carolina

Jarvis H.

FIND SOMEONE ELSE

After speaking with someone at Heyward CPA, I will admit I really thought this would turn out better than it has. My wife and I told the representative CUSTOMER SERVICE was very important to us. However, this has turned into a horrible experience. After paying the deposit to get the tax return started, I began to realize I could never get anyone on the phone to respond to questions. Yes, we both also tried emailing, no response. I even used the online response system they brag about. Still no response. Finally, I decided I no longer wanted work with Heyward CPA. The person that called back for a discussion was blatantly rude and disrespectful which was not encouraging us to reconsider. I have called and requested my deposit back more than 5 times. Even the receptionist has said I see you have called multiple times. (WHENEVER SHE PUTS YOU ON HOLD NO ONE IS GOING TO RESPOND, TRUST ME). At this point I just want my deposit and receipt of proof.

TEQ C.

I am STILL fighting with this incompetent bunch over my 2022 tax filing. I began paying them a monthly fee January 2022 for consistent tax advice, tax prep, and general advisement.

I did not receive any paperwork or anything in my "welcome letter" email that I was apparently supposed to receive. It was January 31st before I even received any information from them. So, there is one month that I wasted payment on.

Fast forward to April, Heyward CPA had to file an extension after prepping my taxes incorrectly, even after they were provided with all of my financial statements.

Between June 3rd and July 20th, I was completely ignored on both my phone calls and emails. Another waste of money.

In August, my taxes were once again prepared incorrectly. By September, they were correct and I signed off on them. They were never filed.

I allegedly owe a balance, but I refuse to pay this company another dollar. I have received absolutely nothing from this company other than hassle and frustration. I have paid for 8 months of services totaling $2200, but received nothing.

It seems the goal is to drag out your need for their services as long as possible so they can continuously bill you. Absolutely look elsewhere.

Hunter G.

I used Heyward CPA for my small businesses taxes this past year and it has been a nightmare. I made the mistake of paying a monthly fee for their services (which I have recieved next to none of), which apparently means they will take as long as they desire to file your taxes. After providing them with all of my financial statements, they still had to file an extension. Not a huge deal, but after that occurred I did not hear from them until 3 months later, even after sending multiple emails asking for an update. 2 months later, they then sent me a summary of what they would be filing with the wrong profit numbers (and not even slightly wrong, about 50,000 off) not once but twice. Keep in mind, I had provided them with all of the financial statements up front. Now, it is almost the end of the year and I have not even received confirmation of the filing. As a business owner I have more important things to do than do the work of an accounting firm that I am paying. I hate leaving bad reviews, but I have given them many chances to simply file my taxes as requested and they don’t deliver time after time. I hope someone reads this before considering hiring these guys and it’s saves them the headache. I truly hope they learn and grow from this feedback as well.

Jenna S.

I used Heyward PA for my 2020 tax return, and it was an extremely frustrating process. It took the firm over a month to prepare my individual income tax return, and they did not review the return with me at all once it was complete. Multiple calls and emails left unanswered when I tried to chase down status for my filing right before the deadline. I used a different CPA this year, who reviewed the filing they prepared and found a nearly $2,000.00 error in extra income reported by Heyward CPA! I received more timely and accurate service for half the cost going somewhere else. Don't use this firm unless you're prepared to police all of their work - which to me defeats the purpose of hiring someone else to do your taxes!

Dan M.

Did not reach out to me for an initial consult for over two weeks.

After we consulted, they told me a proposal would be sent and that was not sent until 20 days later.

After accepting the proposal and payment, and going through submitting all my documents & questionnaire, I did not hear anything for 14 days which is when I contacted them regarding the status of my return. They had not looked at my documents until then, as they said they needed further documents but after looking again they had them.

After this they finished the return in a few hours, using only a standard deduction with my 1040. Did not discuss any other ways to save on taxes, or other advisory services. TurboTax costs $110, this costs over $500 and TurboTax got me a better deal on my taxes with audit defense.

They are useless.

Edit: To be clear given the response from the business, they neither met nor exceeded my needs. They saved me less money than a piece of automated tax software while costing 5 times more.

Rachel R.

Do not use them! We have had to pay for multiple months of their service because they are so slow. Our case wasn't too difficult and we gave them all of the documents (and more) from the start. They take weeks to respond to emails and do not respond to our request for a phone call to answer questions. We even started this process way before tax season went into full swing! It's been incredibly frustrating to be left hanging for seemingly no reason and then having to pay for another $300/month. Never using them again.

Kimberley B.

I've been with Heyward CPA for many years, they have always provided comprehensive end to end support and guidance. Highly recommend them!

Julie A.

I needed help figuring out some missing pieces from the tax and accounting side of my small business. The associates at Heyward were prompt and thorough. The option to do a web-based or phone based meeting was very convenient. Also, I appreciated that they took the time to walk me through tax and accounting fundamentals; this empowered me with the information I needed to make the best decisions for my business.