Heritage Bank of Commerce - Los Altos, California

Heritage Bank of Commerce: An Overview

Heritage Bank of Commerce, situated at Address: 419 S San Antonio Rd, Los Altos, CA 94022, United States, offers a range of banking services including Banking Services and ATMs. This financial institution is easily accessible with a Wheelchair-accessible car park and Wheelchair-accessible entrance, ensuring convenience for all customers regardless of their mobility status. For immediate assistance or inquiries, their phone number is 650-941-9300.

Key Features

- Banking Services: Heritage Bank of Commerce provides comprehensive banking solutions, catering to the financial needs of individuals and businesses alike.
- ATM Availability: With ATMs on site, customers can manage their finances conveniently without the need to visit a branch during limited hours.
- Accessibility: The bank's physical location is designed with accessibility in mind, making it easier for customers with disabilities to access their services.

Customer Insights & Reputation

While some customers have expressed dissatisfaction with the bank's customer service, citing difficulties in reaching representatives and the unavailability of phone lines during peak times, there's also a strong testament to its quality from long-time customers. For instance, one loyal customer states, "This bank has been my provider for over 20 years, offering excellent services" Additionally, a small business owner praises the bank for its accommodating nature, highlighting their understanding of the unique needs of small businesses.

Online Presence and Reviews

Heritage Bank of Commerce maintains a professional online presence at www.heritagebankofcommerce.com, where potential customers can learn more about their services and hours of operation. The bank has received a commendable average opinion score of 4.3/5 based on Google My Business reviews, indicating a generally positive customer experience.

Recommendation

For those considering Heritage Bank of Commerce, it's worth reaching out through their official website to explore their full range of services and perhaps even schedule a visit to their Los Altos branch. Given the mixed feedback regarding customer service, direct communication can offer insights into the current state of their service quality. Don't let previous experiences overshadow the potential for a positive interaction. Whether you're an individual looking to bank online or a small business seeking financial solutions, Heritage Bank of Commerce seems poised to offer the necessary support. Their commitment to accessibility and the positive feedback from long-term customers are compelling reasons to give them a chance. So, visit their website today and take the first step towards experiencing their banking services for yourself.

This summary encapsulates the key points of Heritage Bank of Commerce, highlighting its services, accessibility, and customer feedback, designed to guide potential customers in making an informed decision.

👍 Reviews of Heritage Bank of Commerce

YCOM 1.

3/5

This bank does not want to speak with its customers. I've called 3 times this morning to obtain contact info for my vendors to use to verify my account and I am not able to speak with anyone who can help me. The branch doesn't answer the phone. The main office transfers me to someone at the branch, who is supposedly awaiting the transfer and the transfer goes directly to voice mail.

chris M.

5/5

I have been a customer for over 20 years at the Los Altos Bank. Excellent services!

Joshua P.

5/5

I am a small Business owner and they are so accommodating. They really understand the needs of a small business.

Steve H.

4/5

Very friendly staff and personal service.