Golden 1 Credit Union - Rancho Cordova - Rancho Cordova, California

Jose A. J.

I don’t usually complain but I’ve been banking with this bank for a few months now and each time I need to go cash in a check I wait 30 minutes to an hour each time. I’m considering closing my account and going to another bank because it’s ridiculous. Adding on the ATMs outside only dispense 20’s or 50’s and it takes forever for it to dispense. The app is always crashing and is down for “maintenance” most of the time.

Taco L.

This location is the worst. It's like they try to make the wait longer by pulling workers off the line any time it's actually moving reasonably. Even worse, the others who wrote this get the response from Golden 1's social media team that "you're time is valuable to us... use the app for 24/7 service"....; which has to be the coldest way to say that it may very well be on purpose to make people not use the in person services.

We already avoid going in... We don't want to go in, but there are times when a person needs things the ATM doesn't provide: cash in denominations other than $20/$50 is the big one for me. But yeah, we get it Golden 1 you don't like your customers coming to the bank. Noted. This branch in particular is to be avoided!

Veronica R.

I’ve been with Golden 1 CU for years now and I have been to various branches throughout, and per my experience there is two branches that are the worst on wait times: Rancho Cordova & Elk Grove Florin/Calvine Rd.

EG-Florin location has the absolute worst parking being in a shopping center. I now live off of Hwy 50, which now brings me often to the Rancho location, and this one is the worst of the two. The tellers are nice but it’s the wait times that’s terrible. There’s maybe 1-3 tellers max, many of them doing very little except assisting customers. The line gets very long and it seems the longer it gets, the slower the wait time. I rarely go into a branch but I have to go in once a month and it is so dreadful in doing so. Additionally, their website always crashes, even when they do so many updates, their ATM machines are slow, too. The last time I went into the Rancho branch , their bills dispenser broke mid-withdrawal of my money. This delayed my time and had to be redone again. Things like this are what I have observed over the years and it doesn’t seem like they’re making improvements. I get there's state rules and regulations but it’s definitely been spiraling downward in quality.

Update as of 12/29/24:
After another terribly slow and dreadful experience with the Rancho Cordova location, I just cannot do this anymore. Although I’m not closing my account just yet, I am moving my direct deposit and payments to a different CU altogether. I can’t keep up with the slow service, the lack of available tellers, the extremely long lines and ridiculous wait times. I’m sorry G1, you were good but over the years your CU has gone down in quality.

Audri B.

I try to do quick atm trips but results in me having to go in, during lunch hour. You can wait up to 30 minutes, there are only 2 tellers at most locations.

Marion P.

OMG! So neat and clean and so friendly. The service is well appreciated and I love how they take good care of you. Great place to take care of business, the only place I go in for business. There's a worker named Tamaria and she's so sweet and took care of me and my family, thank you. I'll make sure I tell everyone about this Golden1🥰💞

Doua H.

This is the slowest branch in all of sac county. There is at most only 2 tellers at a time. Management is trash. If there was negative stars as an option, I'd rate this a -5 star spot.

If there are 5 people in front of you, expect 25 mins minimum.

Martin N.

The workers in this bank are so lazy specially Isaias the cashier. They don’t want to do nothing just say that you need an extra for anything. Go to other bank.

Zohaib C.

The worst branch ever i don’t even bank with them thanks GOD i bank with CHASE had go here to cash a check the place is being run by amateur tellers the manager looks like she on a fashion show lines are ridiculous took 1 hour on the clock to cash a check just beyond disappointed. Worst bank and branch ever 🤦‍♂️