Golden 1 Credit Union - Mission Bay - San Francisco, California

The Golden 1 Credit Union - Mission Bay is a reputable financial institution located at 1560 3rd St Suite A-C, San Francisco, CA 94143, United States. The credit union offers a range of services, including banking, ATM access, and more.

With a phone number of 8774653361, the institution provides a convenient way for customers to reach out for assistance. Additionally, their website is available at golden1.com.

Specializing in credit union and banking services, the institution also offers a wheelchair-accessible entrance, making it convenient for all patrons to access its services. With a total of 41 reviews on Google My Business, the institution has an average rating of 3.3/5.

Characteristics and Features

• Reputable financial institution
• Offers banking and ATM services
• Wheelchair-accessible entrance

Location and Contact Information

• Address: 1560 3rd St Suite A-C, San Francisco, CA 94143, United States
• Phone: 8774653361
• Website: golden1.com

👍 Reviews of Golden 1 Credit Union - Mission Bay

J M.

5/5

Needed a cashier’s check because I was out of checks, and out of town. This credit union has a partnership with Southern CA Credit Union. I got to Golden 1 a few minutes early. The doors opened promptly at 10. My teller’s name was Donna. She was very courteous and greeted me warmly. I didn’t have my account number, and she was very patient while I called my credit union to obtain the number, and placed a paper and pen in front of me, right when I needed it. After I requested my check(for deposit and rent) she determined I was new to the area, and extended a nice welcome. Thank you, Donna! The security guard was very nice too, smiling and holding the door for me on the way out.
Nice people, great location, and glad I had the chance to go here! I recommend!

Erin W.

1/5

Horrible customer service and professionalism have no respect for people of color and uses classism against clients that’s why it’s only one in the city will be taking my business to somewhere where I’m appreciated and my money is appreciated we had mid communication and he called me a liar said I told stories then stood up face to face and told me now who’s wrong they all allow each other to get away with disrespecting customers CLOSE IT DOWN BE BETTER HUMANS DONT CHALLENGE CUSTOMERS LIKE YOUR ON THE STREET STOP PROVOKING CUSTOMERS IF TGE CUSTOMER IS WRONG HAVE PROFESSIONALISM YOU ARE AT WORK STOP CONTINUING ARGUING IF CUSTOMERS IS TRYING TO MOVE FOWARD WITH TRANSACTION WITH ANOTHER TELLER

Lidia P.

1/5

I went to the butlingame branch because I live in san mateo County. G1 in Burlingame f was was not opened and it was 11am lso on the door it said no bank transactions, I have a very high amount check I could not do an ATM deposit, so then I went to San Francisco, there is no parking around there, I deposit the check and they've said is a 11day hold on it, I need the check by the 7th, not only that the lady on the counter was very rude, she said move to the back and get on the phone, I was trying to find out if the other bank will give me the funds in an open transaction, then because they were short of people I could not get

A

1/5

I'm increasingly frustrated with companies who refuse to offer their customers restroom access. This is unacceptable and I'll continue to review them as such.

Frank

1/5

Terrible customer service. ATM dispenses torn money. Branch manager refused to exchange smaller bills into larger denominations because I was a member of a different credit union. Getting torn bills replaced was a hassle even though they came directly out of the branches ATM machine.

K P.

1/5

This location does not understand how temporary checks work. Went in with a check from US bank and they told me they could not honor it as it is a duplicate check. Went to US Bank and they honored the check without issue. US Bank teller said that the aforementioned credit union was mistaken. This error on the part of Golden 1 Credit Union staff costed me an extra hour and a half out of my day.

poise L.

1/5

Unwelcoming staff please don't ever go there they're very rude and dismissive I hate this location due to the staff that's it. Particularly the Ethiopian lady and the Filipino lady. I have enough people to leave a bad review on this location for a month straight but I will nt go that far. Teach your staff to be humble and not act like it's impossible to lose their job.

Hugo S.

1/5

Not a recommended CU. They have closed many branches, including a central location at Polk & Golden Gate. Expect to be charged for using the 3rd St location, $5 for 1 or 2 minutes over an allocated 15 or 20 minute time, even when needing to park on the 7th floor of the UCSF garage. If there is a Warriors or other event, you can't even park anywhere to use the ATM. Also, Golden 1 ruined the once easy and quick Zelle app. Expect deduction and statement errors. Patelco might be a better option.