Fox Valley Credit Union - Aurora, Illinois

Louis S.

These people are the worst of the possible!!! It is impossible or you have to take hours to talk to someone. Wadira helped me a lot. She is the only again she is the Only one that goes out of her way. She should be manager because everyone there does not know what they are doing

Ventus A.

This one hurts to write because I've literally been a member of Allsteel Credit Union since I was a kid. This merger has been a disaster. Their fraud-detection is so aggressive that if I do anything it locks my card down, and even when I call them to CONFIRM the orders are not fraud. They still deny the charges leading to cancelled orders for work (My clients really love waiting an extra week...) or for myself (Thanks, movies I ordered for myself are now out of stock, I look forward to paying triple on the secondary market for them.)

At this point, I just can't recommend you use them. I was willing to eat it a bit, but when I call and confirm it isn't fraudulent and it's still flagged. It's just terrible service. When it was Allsteel, it was the absolute best and I had zero issues with them. Now...I think I need to find a new Credit Union.

Dado

Horrible experience purchasing a car from someone who had a loan here. They received a check but won't release the title. It appears that they deposited the check late so that 10 day payoff started later than it should have. They basically have my funds but I can't register the car for 13 days (and counting) because they deposited the check late.

Laura

woman who just helped me was extremely rude. I have been a member here since it was allsteel for like 17 years and my parents maybe since the 80s. In the past I'd walk in and the staff would ask how you are how the new car was how mom and dad were etc- well every person that used to work there is not Here any more and there is no more friendly faces or rapport. they need to check who they hired cause they are rude and lack any type of customer service skills. I will be taking my banking elsewhere.

John M.

Customer service via telephone is sketchy at best. I was immediately put on hold and waited 4 minutes until the person came back on the line. Then I get the impression that the person at the credit union did not want to help me at all saying it was a 3rd party issue.

If I ran that place I would have classes on customer service and then fire those who don't "get it"

miriam D.

This has been my bank since I was 18. The ladies working in the lobby are great and help out with all my banking needs. The lobby is open by appointment only but most services can be done through the drive through. I can do stuff online as well as in person.

kari V.

Will NEVER do business with fox valley again! They have stole money from myself and my son. They failed to do their part when I made payments, tellers are completely incompetent regarding their jobs. And NO ONE knows how to return a phone call. Do not waste your time or trust with FVCU

Patrick M.

Can't login what's so ever. U can't even enroll with the right password