Educational Employees Credit Union - EECU - Demaree Branch - Visalia, California

M J.

Worst Branch to go to, waited 20 minutes in line. 2 tellers only, not much ppl. Will never come back to this branch

Ray&Dak

I want to take the time to share my gratitude toward claudia!

She was awsome!

I left work in a rush to ensure i made it before closing time. I came in for an auto loan, she was very thorough and ensured to answer my questions. We went over and I ended up leave 6:05pm and in no time was she rushing the process.

I really appreciate her taking the time and allowing me to complete this process in 1 trip, especially being hard with my work schedule.

Thank you Claudia! Also the staff that had to wait were very patient as well!

Amber D. H.

I have been a member of eecu for nearly 20 years. The service and quality of service and the way that you are treated has gone downhill. The service at least at this branch which I’ve been going to for 17 years, is not the friendly service it once was. I will use my experience from yesterday as an example. I went in to ask them to make change for me from larger bills into smaller to use for an event that I was vending at. They told me they would only give me change if I first deposit the cash into my bank account which I did not want to do for personal reasons. They refused to give me change. I have made change at this branch before for the same reason, and even at other banks that I’m not even a member of without being forced to do this, as long as the money is real, and I have ID. The bank manager was rude about it. I was almost late for my event and I ended up going to SaveMart and asking them to help me there. I didn’t think they would help me and wouldn’t have expected it, but they actually helped me out way more than my own bank. I am reconsidering being a member and thinking about other options. I chose this bank for its excellent service and now that that really isn’t part of my experience I am looking for a better one.

Ian F.

Excellent customer service great team work here at this location! Marisela was exemplary in all aspects! Informative, friendly, professional, and took her time to explain everything clearly. She went above and beyond to assist me during my auto loan process and I had my young daughter with me, she gave her a coloring book and little things go a very long way!! People like her keep the world going around!! Amanda was just as great and started the process for me a couple days before. Like a finely tuned machine, smooth and seamless process making it an easy choice to do all our banking with EECU!! Keep up the outstanding work!! EECU Rocks!!
I recommend anyone to come here for all their banking needs!! Can't wait to come back to say hi to these hard working awesome people at this location!!10 out of 10!! 5 stars!

B M.

I’ve been banking for almost 7 years and never had a problem. However, when I went into the demaree branch to do a simple name change that I drove 7 hours back to Visalia to do because I was told I needed to do it in person, I was told to leave after waiting 45 minutes because I didn’t have an appointment. I was first told I could sit down and wait until someone was free, but then aggressively approached by a woman who said I needed an appointment, which is fine, but why tell me I can sit and wait and then 45 minutes into me waiting, tell me to leave. It was embarrassing as there were other people noticing how loud she got with me when I tried to explain my situation that she didn’t want to hear. For that, I will be closing my account.

Sarah

Love the EECU Crew. They have always been super helpful. Just wish we could get a hold of someone at the local branch. Having to go through their phone cue all the time is irritating.

Jorge C.

I am a new customer and ecently bought a new extended warranty from the Visalia, Ca Demaree Branch and did not have a good experience. I used my credit card to purchase the warranty and was never told it would be processed as a cash in advance transaction. Now my bank is charging me $45.00 for this transaction. I stopped by the branch and talked to the assistant branch Manager-Claudia Pimental- and she was a little rude and was not able to help me. She said she would look into my issue and call me back the next day and I never heard back from her. When I reached out to the Branch Manager-Joe Mesa- he was not much help either. He said based on the the "factors" there was nothing he could do. I regret buying an extended warranty at eecu and will never go back.

Ryan R.

Love haveing this branch so close to my house! The staff is really friendly and always help me out with any questions I have concerning my card or account! They also have a coin machine in the lobby for their members!