Duran Business Group - Phoenix, Arizona

Daniel M.

I recently was using Duran for my accounting and they ghosted me. We worked together for 2 years and in the middle of tax season, they sent me a formal letter saying they were stopping services and haven't responded to a single email since.

It is what it is, they were too busy to handle my case anyway but honestly have never experienced something like this in my professional life.

I have a challenge with a personal tax case where the IRS overcharged me for $15k and I think they were too busy to work on it. We kept having the same conversation over and over and I just felt like they were never really listening to me or could explain my situation. I recently reached out to a CPA who listened to my case and created a game plan, something that was really never communicated to me during my time with Duran.

For basic stuff they were fine, just the communication was pretty bad. I felt like I just never understood what Rodolfo was needing, probably because of a language barrier. But in 2023, I paid too much in tax to Arizona and was late on the federal return from a miscommunication. No apology, just apathy (my opinion though).

But honestly that was my experience, always too busy, never communicated clearly, didn't seem to care if I had to pay penalties, not proactive, I would have to follow up for every email since it was a miracle to get a response. I don't typically write emails but I'm still shocked by this experience. And I still can't believe they ghosted me a week before taxes were due. Luckily I found another CPA but it is what it is I guess. Honestly no way they actually have a 4.8 rating without fake reviews.

Edit (in response to Duran's response): I honestly shouldn't even care to respond but it's one thing to ghost a client, but another to lie about it. I've never missed a payment I was aware of. I've asked Rodolfo repeatedly to charge me more so my case can be prioritized, and yes, you guys did discontinue service. Rodolfo never responded to my email where I asked if we could complete taxes a week before tax season was done and never received a response. This whole experience has been wild. At least be honest about it.

Monica G.

Thank you to Rodolfo and Vero I was able to complete my taxes in a timely manner. I feel more at ease knowing they took their time to help me understand each transaction.

Classic F.

Excellent service, very knowledgeable, kind and friendly people.

linda V.

Everybody at Duran Accounting is fabulous, from the front desk to the owner Regina Duran. Cynthia, helps me and my husband with our personal and business taxes. She is knowledgeable, responds fast to our emails and phone calls, it’s always a pleasure to see her. We highly recommend all the team!

Azucena F.

I have been going to them for a couple of years now mainly using their accounting service. They always have the right answers to all my questions and with this resolve my issues as needed. Im able to contact them via phone, e-mail, or walk in and I will always receive fast service. Cinthia is the best when it comes to doing both my business and personal taxes. The staff is very friendly, knowledgeable, they are quick at taking care of you.
I’m very happy with them. I have even recommended them to other friends and fam.

Chandra M.

Never actually available when you call and always tell you to come in. They charge you 100.00 just to sit down. Don't turn in your paperwork after they said they would after many times. Many hidden fees. Have many fake reviews read through them. They are always in meetings not getting many important paperwork together but will take your money in a second. Very disappointed be careful people.

alejandro M.

Duran Business Group are awesome, they were super professional and helped me out with my taxes. You can tell they are very knowledgeable and obviously they know what they are doing. I totally recommended.

Daisy H.

Great service!! Aylin helped us out. She did an excellent job. She explained everything with details. Ricardo explain the DAS payroll. Thank you both so much. Can’t wait to start!!