Credit Union 1 - Sycamore, Illinois

Raymundo S.

I noticed a week ago that I was being charged a fee for a dormant account. I called and an associate told me that I could send in a check to reactivate the account and receive some of my money lost to fees. I just received a phone call from them telling me that is not possible. What a bunch of horse shit. I am glad that I am done doing business with them

Sam F.

Just a regular guy, with a good credit score, with a good post-grad job looking to get a reasonable car loan. Got denied and they wouldn't give me any answers. I even had an appointment to speak with a loan advisor, and they didn't even know my name when I arrived at the scheduled appointment, and couldn't find my application even though they pulled my credit 3 times. To top it all off, this was after the first loan advisor ghosted me after running my application. I called and emailed for a month with no response. Definitely a negative experience.

September P.

I have been a member with the credit union for over 9 years. Today I went to go deposit a check for a small amount of money. The check was from another local credit union. They placed a hold on the entire amount. The teller did not bother letting me know about the funds not being available right away. It was absurd. Not only do I receive direct deposit from more than just my employer there but I trusted them enough to have an auto loan through them. Not to mention just a few weeks ago, I brought a check in for twice the amount that this current check was same local credit union and no hold was placed on it. Seems a little absurd, and not to mention sounds like they are picking and choosing when they want the funds to be available. Also spoke with the branch manager Denise, not helpful at all, and had no explanation on why one check had a hold on it and another did not. Once she answered the phone she did not bother asking any questions or even getting any information from me. She simply said yeah they told me already.Very poor customer service. Very unfortunate that they treat members like this. Ive recommended plenty of services to family and colleagues over the years. Will no longer be doing so.

I will no longer be continuing my services with them. At this point Ill finance my auto loan through a more valuable credit union who really takes into account the members that have invested in them.

Jeremy W.

Absolute garbage. Was a member. Had a truck loan, paid off 2 months early. Had a personal loan, paid off early as well. Ask for a motorcycle loan, they said you're good for $6,299. After I find a bikeand send them the info, sorry you're only good for $3,200 now... iccu is not a good credit union.

Juan P.

I would give Illinois Community Credit Union 10 stars if I could.

More specifically, Evita Bayliff was so helpful and knowledgeable, and she went above & beyond to help my daughter get an auto loan for her first car.

Evita was also always kind and courteous, and very prompt in responding to all of our questions.

Stephanie P.

The staff here was amazing and helped save us from overpaying on a car I purchased from the dealership. Dominique Bentley even stayed late to assist us and explain everything regarding membership and the loan details. Would highly recommend them to all my friends and family.

DEBORAH

Been a member for over 25 years, and they USED to be my go to. Made a mistake on a debit by $10.00 yes only $10.00 they returned the payment to cc company. Charged me $35.00 NSF fee now my credit card past due, and the credit card charged me $25.00. Out $60.00 on a $10.00 mistake that I CANNOT AFFORD in these TOUGH times!!!! Have an account at FNB across the street, and they CHARGE NO FEES!! We do have our $25.00 Share that they could use to cover an overdraft!! POOR BUSINESS PRACTICES!! Plus, they do not answer the phone!!

Jeff P.

This bank use to be the best when Mary W. worked there. Now it has gone downhill like a train wreck .

They've shortened thier hours, closed multiple branches, and now made it more difficult to see credit card statements and pay as they make you go through multiple sites to do our banking.
Different people give you different answers and run around to the same simple questions with no resolve.

They'll show your balance that you owe on thier app, but make you go on another site to pay it and see the breakdown of charges and payments.

I would strongly advise to be a member of another credit union because sadly this one isn't what it used to be. It used to be a bank of people that cared. Now you're just a number like everyone else and they are years behind the technology curve.