Corning Credit Union - Main Office - Corning, New York

David S

I have been a happy customer of CCU for more than a decade. I have never had any complaints about service. However, the new AI/robo answer tool is beyond useless. It disconnected five different times before referring me to a representative who told me I could fix the issue on the app (possibly, but the app was crashing).

Kristy Murray

I've delt with this credit union one time in my life, it was today, 29 November 2024. I'm not a member, but was treated disrespectfully from their staff.

The teller staff assumes people's pronouns and it is absolutely disrespectful. When I corrected them they gave me dirty looks for giving the correction. Hopefully the tellers get retrained on NYS anti discrimination laws, specifically twords transgender people, and disabled combat veterans, because that's who I am.

I am rasing the review from 1 star to 3 stars on the fact that they were 100% ok with my service dog, and I didn't hear anything negative about having her with me.

Kathy Ames

I have been a member for 38 years despite never living near a branch. I stay because of the incredible customer service. I recently had a fraud situation and got incredible support from the CCU team. I will never leave them!!!!

William Calero

Have a solar loan with them. Started paying what they told me, dependant on a tax credit that I couldn’t get… my minimum payments went up, however i set up automatic payments higher than that, and for 2 months, my principal didn’t drop even one cent!. Stay away!

Ashley G.

Great unless you have a problem and require assistance. Been a member for over ten years. Self service is great, but requiring assistance such as fraud or a dispute with a charge forget it!

Update! A year later had to call about a fee again- got the run around....supervisor equally unhelpful! Save yourself the stress and go somewhere else! Never had a problem until the last couple of years!

Billy Webb

Several times I was threatened by employees in the loan department. 9/13/2022 an employee violated my rights requesting information he has no right to. Been dealing with this company for 6 months and they refuse to close the loan for a system that I don't have.

Only today they stopped the future payments after I informed them I filed against them for the civil rights issue.
The manager I spoke with refused to let me speak to his manager. It is a common practice for them to refuse the transfer. To get a manager I had to asked the bank side for the loan side.

(A shout out to the after hours call center young lady Mrs/Miss R. She was basically the only professional employee I spoke to at 5:19 PM 9/14/2022)

Joan Levy

I opened up an account here today. I was pleased with the interior and exterior of the building. The staff member took the time to provide excellent service.

Mark F

My wife and I have been long standing members of Corning Creidt Union. We used to love them but in the last 1-2 years them have become increasingly difficult to work with and almost unbearable. We have recently established a strong relationship with a local bank and have made CCU secondary and potentially obsolete within the next year. I am not sure why this once friendly, customer oriented operation became so rigid and nasty. It might be new regulations, new management, the economy, etc. but we don't like it.......................... updating review due to having CCU call me to discuss. I am not thrilled with the processes of their operation in some instances but definitely appreciate the outreach from them. The initial 1 star rating may have been too harsh but I was upset at the time. updated 02/08/2022