Consumers Credit Union - Streamwood, Illinois

Mario G.

Originally came to this location and was not happy. Went back because I believe in second chances. Every visit back to this location has been smooth, peaceful, and quick. Every member I've worked with has been helpful. Regina, Michael, and Paula solved and 16 month problem for me in 5 minutes. I almost cried.

Kaitlin S.

Not worth the 5% APY.
Have issues using my cards almost half the time, if you put the wrong pin or zip (I moved and it didn't update my info correctly) it immediately shits down for fraud, you can't try again, you don't get a call or a text to confirm it's you. Even online purchases will be declined and they'll claim they didn't do it.
Worst customer service. They try to claim issues are the merchant.... That they approved the transaction and then the merchants (10+ different ones) decline money a bank approved? No. That's not a thing.
They transfer you multiple times, AFTER asking for crazy info to verify, info that shouldn't be given on the phone, like SSN and full bday. They just deny anything is wrong when they should be easy fixes.
Mobile check deposit never works and customer service never gives clear answers to the situation. I'm getting "there is no update", but not an answer to if they're even pending. Seems like AI can't see a signature or all the corners (both there, this isn't my 1st time), so doesn't look like they've even been submitted, but CS takes mins to reply with the same answer, multiple times. (Don't wanna promote Chase but two small checks deposited in 2 mins and CCU couldn't do it after 15+ mins of trying and asking for help.
Some agents will be able to help me immediately, after others claimed they couldn't, but seemed to not even try. I'm almost driven to tears every time I have to deal with them, sometimes at a gas station at night, or grocery store w/ppl waiting, not able to access my own debit account or credit account.
Shopping for another apy account, money doesn't feel safe if I can't access it!
Please switch to text prompts if you think a purchase might be fraud. I almost think it's to prevent me from getting my 5%apy checking rewards. Two accounts with them, only accnts/cards I've had these issues with.

maddy

got approved for a loan online and was told to go in person to get it closed out. ended up getting denied regardless

Diane B.

We have been working with this location for about 3 years in total now and other than our very last interaction with a wonderful teller named Merrijo (not sure I spelled that correctly) who was warm, friendly, kind and thorough, executing everything perfectly, every other interaction has been has been less than stellar. Poor training seems to be at the heart of many of the issues and a lack of common courtesy for other issues, i.e. asking a 92 year old to stand with a walker for their entire transaction when opening up a CD. The worst part is that the manager of this location doesn't answer her phone, doesn't return phone calls and never sent something in the mail that was promised even after follow ups. So for all these reasons, this last transaction will be our very last.

Donald K.

Fair rates friendly staff and Great service!
I joined Andigo to take advantage of a bonus promotion that they always have going. After several months of being a member and using their service, I enjoyed Andigo so much I decided to make it my primary financial institute, and I said goodbye to those big banks forever. My wife and kids also have accounts and we all received nice bonus promotions and love the special perks Andigo has offered.

Jonathan L.

I live in Kentucky. Because of the rates and excellent service I receive, Consumers is my primary financial institution. I have a couple of checking accounts, one with a 4.09% APR with my credit card spend. I also have a Smart Saver account that earns over 2.00%. Awesome experience over the end of last week and the weekend with their loan department. Needed to buy a car to help with gas. My commute to work is 100 miles each way.

Super easy approval process. Applied online. Approved the next day. Finding the car I wanted was tough and actually took me to Chicago. Submitted everything to Heather at the end of last week she got everything squared away. I even received some emails past 8pm. That’s dedication. Flew into Chicago this morning. As promised, the check was waiting on me at the Streamwood branch. I and my Uber driver literally only stopped for 30 seconds. I cannot say enough great things about Heathers service and the overall experience this credit union provides. Extremely thankful for Consumers.

G M.

Someone needs to review the automated phone system... The prompt for the hours is an ad, the one to talk to someone goes nowhere... Took a chance and went to the branch and it was closed... Big waste of time... Do better Andigo! *My Reply after Andigo's...Not sure how to send a private message (suggested in their response)... Then saw that on multiple posts... Made me wonder if anyone can actually do that or was it just something to post so it looks like they actually care? Thought what I posted needed no more discussion, but action from someone from Andigo?

I fell for it again 🙁

Went by the branch (2\15\21) before the posted closing time and AGAIN... It was closed! Glad to see the original post was replied to but not one thing has changed... That's poor customer service!

Scott G.

Worst service! Very, very, very long telephone waits and sometimes they say they can't help you because they cannot verify you after all the info you gave them! Also at the branch they take a long time counting deposits by face and fixing and organizing all the cash bills, may not seem like a big deal, but deposit something more than 25 bills and you will see the annoying wait times add up! My longest wait while they fixed by bills was close to 30 minutes, additionally they sneak overdraft charges on you, so be careful!