Collection Professionals, Inc. - La Salle, Illinois

Jolene C.

They wont work with u at all to take a lower payoff... so let me give u the situation, I owed alittle over 1800(2300 with court fees) for old medical bills and so they sent a officer to serve me cuz I didn't even know about it until they decided to take me to court, that being said, I called and made a payment plan with them and they told me I didn't have to show up to court because I had already made 250 in payments and they said they were going to drop it and tell the judge that I'm making payments. So I had a weird feeling about that after a video I watched saying never trust that and to always show up to court anyways and good thing I did they were trying to get a default judgement on me. Anywho while waiting to be call back up to the judge, I asked them to consider settling for a payment of 1600 + the 250 I had already paid so 1850 total, basically what I owed without the courfines, and they denied it and tried to get a judgement on me again. They r so unwilling to help everyone out. I ended up having to reschedule to find a"lawyer"and paid it off before that date so I wouldn't have a judgement against me and to be honest if they were nice about it I would have paid they right there but the old lawyer was so rude and looked and talk 2 me like I was scum or worse, that I wanted to make him have to go to court and waste his time on me again and the 120 extra court fees I had to pay, was well worth that to me to stick it back to him. Ive never done that B4 and I feel petty for it but the way he made me feel the 1st time was so much worse.

Jacqueline G.

I asked for them to mail my receipt and information to understand what I was paying. She responded with “that’s fine let it stay on your credit then”. With a threatening tone to her voice. Nice! Love to be threatened while already being in an uncomfortable situation.

Tiffany A.

As promised to the unprofessional agents, I am taking time out of my busy day to agree with the other reviewers on this "business" and give a one star rating merely because there was no option for NO star. It seemed the "professional" I had the displeasure of speaking with was personally offended by my situation. She talked over me, raised her voice, demanded unnecessary information from me, made condescending remarks, and finally hung up on me. I called back to deal hopefully with a competent supervisor and inquire about the aggressive behavior I had to deal with on their end, but it seemed too much for their staff to handle correctly. Sorry to all else who will have to deal with them in the future. I realize dealing with an agency such as this is never a positive experience, but this went above and beyond rude, immature, and again UNPROFESSIONAL.

Dylan E.

Rude on the phone. I paid a bill, asked for a receipt and have not received the receipt and it's been over 2 weeks. I was wrongfully charged but paid the bill and will be taking that up with the company and insurance separately. I needed to get the derogatory marks off of my credit score. These people are sketchy and untrustworthy.

Charissa C.

This company is completely UNPROFESSIONAL to say the least. I called in to settle a situation and was interrupted continuously, yelled at and abruptly hung up on by an angry worker whom did want to hear anything that I had to say nor did she answer any of my questions. Who in their right mind will just willing give a company money who does not 1.answer the phone stating what company they are and 2. will not provide you with any information that you're asking for.?! After having the ignorant, incompetent, simple minded associate who's incapable of professionally articulating her thoughts hang up on me, I called back to speak to her superior (whom did not immediately apologize for her associates behavior) to gain clarity on my options and how to rectify this situation and she was disinterested and unhelpful stating that she will send me an itemized statement. Now I'll definitely be contacting The attorney General office as well as the BBB. No one should ever be treated in such poor taste when they're calling to spend their money and make a payment.

Amanda K.

Filed Bankruptcy Chap. 7 and on my discharge date I noticed my accounts were still open on my credit report. I called to ask why. Mind you, very polite. They transferred me to a guy who right off the bat was RUDE. It irritated me that he was rude, so I asked him why he had an attitude? He said no, he did not then told me my accounts were still open because they never got my discharge letters. I told him that was a perfectly understandable reason and that's all I was calling about. Also told him I would mail them a copy. If there was a choice for 0 stars, that's what they would get.

Ryan R.

This collection agency collaborates with Plainfield Pediatric Dentistry.

The dentistry work was comparable with other dentists we have visited in the past.

The 1-star rating is for what happened after care was provided. I never received a bill from this company, nor did I get a call regarding an amount due. It was very easy to assume that this was covered by my insurance as I never received and explanation of benefits or a bill. After moving across the country due to a family death I received an alert, months later, from "COLLECTION PROFESSIONALS." A puny 361.80$ and a lack of communication resulted in this review and also me never doing business with this company again. There was no reason for collections to be involved considering my relationship with this company, well at least that was my interpretation. Plainfield Pediatric Dentistry and Tom the dentist obviously feel differently and have a separate interpretation of our relationship, yet they made us feel just like family at least initially. Thanks for pulling my babies teeth but your lack of professionalism thereafter will not be forgotten.

The collection agency was unwilling to listen or attempt to understand the circumstances above. Greg would interrupt and rebuttal my explanation with perfect scenarios to avoid the situation explained above. He should understand that death is unplanned in almost all cases and that the survivors life changes can be extensive thereafter. Perfect scenarios are few and far between during death and the grieving process, and your lack of understanding and rude demeanor only makes healing more difficult. Things aren't perfect at times and in those times understanding and consideration should be a primary focus. I pray for your understanding in the future.

Fly F.

These people will treat you like the dumbest person on earth. They will belittle you, no regard for anything going on in your life whatsoever and talk down to you like you're a child. They refuse to issue receipts and transcripts of whats already been paid