Coastal Credit Union | Durham South Square Branch - Durham, North Carolina

Sheniqua' J.

I appreciated the assistance as I went to the branch late. I did not appreciate the misinformation and lack of investigation to ensure accurate information was being communicated. I also do not appreciate the lack of understanding, as they repeatedly attempted to convince me I was referring to one type of transaction versus another. I have been with Coastal for a few years and this is my first of such an experience. Very disappointed in the lack of thoroughness and understanding. In the end, I called customer service again and my call was finally escalated to a supervisor who reviewed the details and was able to confirm that the transaction could be processed per the agreements of the account.

Tamika M.

I am a person that literally will read reviews on a company , and very open minded, about A person, personal experience because everybody,experience is different, for different reasons,well needless to say the public point of view was very accurate and correct on this bank, before I even went into this location I placed a phone call to the (1+800) number of Coastal Credit Union to make sure that I was taking accurate documentation and identification the Rep assured me that what I had was accurate and all I needed, to get to this location and received such bad, rude, customer service, there is not one in the waiting area, staff all in one office looking at me and my son like we are out of place, it took 15 min before someone finally worked out and said "Can I help you with something" only to stear me and my son down and say "Y'all can have A seat" another 20 mins remind you there is nobody else in this bank but me and my son, this African American woman finally comes to the front desk stands there , stear me and my son down from top of our head to the bottom of our feet, and her words was "You people know that this is a credit union that you have to met requirements to me a member of" I said accuse me "You People " I said ma'am I spoke with someone on the phone before I come here I asked them about opening A savings account for my son who had graduated from college in May, and they told me I had every documents that was required to open this saving account her words again I don't know why they would tell you that and again she comes back with "You People " and my son and myself are African American (Black) people so I had become very rubbed and felt so disrespected I asked her for her manger she looks me up and down and say I am the branch manager,(Wendolyn Filmore Michelle) the branch may want to offer some very intense customer service classes ,because they lack it so much, my son and myself took that $5,00.00 to a next bank one parking lot over and received very welcoming, warm customer service, that did not stare us up and down like we was beneath them and i was very pleased with there customer service and aproach,so dont waste your time with Coastal Credit Union the reviews are very accurate disrespectful customer service ("You People") sad

MyKaela C.

There's no bank tellers or anyone ever in here. I don't know what's going on with the bank but they're really just gone down hill.

Megan M.

DO NOT BANK HERE. I cannot stress this enough. My father and I were members for 20 years and I had my first mortgage with coastal. When he passed away they were beyond incompetent in helping me with his estate. They lack the personal connections of a local bank and the knowledge and support of larger banks. I had far better experiences with chase and Schwab. Stay far, far away.

Quinn M.

Wonderful! I'm new to auto loans and felt very anxious about the process, but the staff here educated me and put me at ease! I was able to open an account in about 30 minutes as opposed to several business days online. Veronica was friendly, informative, and extremely helpful! I was very confused about the process of buying a car with a loan, but she walked me through it step-by-step and I'm very grateful! I'm excited to have an account with people who care.

Aaron J.

I got three different messages at this branch from someone on the phone, the front desk person, and the bank teller I was asked to speak to. This bank does not have its act together and I would recommend taking business elsewhere.

kayla S.

If i could give ZERO stars i would!!!!!!
Iv had multiple issues with them, first they tried to take my whole loan when i paid a payment i have proof of when i paid and the amount paid but i had to deal with the fees from my bank to get it reversed. They have added money onto my loan they have taken money from my loan they have been telling me 5-7 business days or in 10 business days we will contact you. I have no words and i wouldn’t wish this upon anyone it’s ridiculous and iv been dealing with the issue for months now. Nothing is being resolved, not a single person knows how to help me or how to fix my issue if them adding money onto my loan they just change the reason of why it was added everytime i call.

Ridiculous is what it is.

LJ A.

Friendly customer service, but no actual service! I was looking for a credit union service center to access funds from a long distance credit after 5pm on a Friday. A quick Google search led me to Coastal Credit Union. I called the toll free number listed and was reassured that the location listed could help me and was open until 7pm. The representative confirmed that my credit union was a part of the Co-op network and I could withdraw funds. I arrived at 5:35pm, after the branch closed, but I had been reassured that the “PTM” was open until 7pm. After driving around the building a couple of times, I parked and followed other customers up to the building entrance. There was a sign directing customers to two other locations that had a drive up teller until 7pm. I drove to the first location and waited in the drive through line. When it was my turn, the “PTM” never connected me to a teller. I called the customer service number listed on the side and once again reached a very helpful person who explained that they were having connectivity issues and she reset the machine. After waiting for it to shut down and reboot, it still did not connect me to an actual teller. So I drove 10 miles away to the next location. Once again there was a line of cars waiting. When it was my turn, the ATM screen didn’t off the option of speaking with a live teller. Other potential customers were equally frustrated. I drove around to the second machine, waited, and nothing. I drove towards the building were customers were again waiting to access the lobby ATM. Then I noticed the screen change on the drive up “PTM” and decided to try again. Finally a teller appeared on the screen. I told him what I needed and scanned my ID. When he asked me to enter my account number, I repeated that I needed to access a Co-op branch. I gave him the name, then waited. After a few minutes, he explained that I could not withdraw any funds after all. Apparently this Co-op only works in one direction! I could not deposit or withdraw funds from my credit union at all. The teller was very apologetic as I explained that I was told I could do this when I first called the toll fee number over an hour before! Ridiculous! But they were all very nice in providing no service at all!